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Tenancy Renewal Manager

2 months ago

Reading, Reading, United Kingdom DiSRUPT Recruitment Agency | B Corp Full time
Job Description

Job Title: Renewals Coordinator

Company: DiSRUPT Recruitment Agency | B Corp

Job Type: Full-time

Location: Reading

About the Role:

We are seeking a highly organized and detail-oriented Renewals Coordinator to join our team. As a Renewals Coordinator, you will play a crucial role in maintaining high occupancy rates and maximizing resident satisfaction by facilitating a smooth and efficient renewal process.

Key Responsibilities:

  • Proactive Engagement: Proactively engage with tenants nearing the end of their lease agreements to discuss renewal options and negotiate terms.
  • Lease Renewal Notices: Prepare and send lease renewal notices in accordance with company policies and legal requirements.
  • Liaison and Communication: Liaise with the tenants and property management team to address any concerns or requests related to lease renewals.
  • Record Keeping: Update and maintain accurate records of lease renewal agreements and mid-tenancy rent reviews.
  • Market Trends and Analysis: Monitor rental market trends, feedback from the lettings team, and advise management on pricing strategies and lease terms.
  • Customer Service: Provide exceptional customer service to residents, addressing inquiries and resolving issues in a timely and professional manner.
  • Legislative Compliance: Stay informed about relevant legislation and industry best practices related to lease renewals and tenant rights.

Requirements:

  • Previous Experience: Previous experience in lettings, property management, or customer service roles preferred.
  • Communication and Negotiation Skills: Strong communication and negotiation skills, with the ability to build rapport and handle difficult conversations diplomatically.
  • Organizational Skills: Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively.
  • Technical Skills: Proficiency in Microsoft Office suite and CRM software.
  • Knowledge and Skills: Knowledge of landlord-tenant laws and regulations, particularly related to lease agreements and renewals.
  • Teamwork and Adaptability: Ability to work independently and collaboratively within a team environment, with a proactive and solution-oriented mindset.
  • Confidentiality: Strict adherence to confidentiality regarding all forms of information and data.
  • Career Advancement: Ambition to grow within a rapidly scaling company, with plenty of room for career advancement.

What We Offer:

  • Sociable Office Environment: A sociable and dynamic office environment, based just opposite Reading train station.
  • Summer Social Events: Exciting summer social events to unwind and connect with your colleagues.
  • Deliveroo Wednesdays: Delicious treats with Deliveroo Wednesdays, our mid-week pick-me-up tradition.