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Renewal Account Manager
1 month ago
**Renewal Account Management Role**
At IGEL Technology, we are seeking a skilled Renewal Account Manager to join our team. As a key member of our sales organization, you will be responsible for negotiating renewal contracts with our existing customers, developing win/win negotiation strategies, and maximizing contract value while enhancing the customer relationship and the value they are realizing from IGEL.
**Key Responsibilities:**
- Negotiate all facets of renewal contracts to ensure successful contract renewals.
- Develop and implement win/win negotiation strategies to maximize contract value and enhance customer relationships.
- Monitor customer health metrics to identify risks and develop risk mitigation strategies.
- Work with the wider team to provide regular and accurate updates on renewal status to management and escalate when needed.
- Engage customers in conversations around renewal readiness, timing, and general customer needs.
**Requirements:**
- 5+ years of demonstrated success in a Renewal Account Management role.
- Experience leading customer retention and adoption of a SaaS product for complex accounts/territories.
- Advanced proficiency with contract renewal processes.
- Excellent customer management skills, including sales, account management, and customer service.
**About IGEL Technology:**
IGEL Technology is a leading provider of endpoint management software solutions. We are committed to delivering innovative solutions that help our customers achieve their business goals.
