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Renewals Coordinator

2 months ago

Reading, Reading, United Kingdom DiSRUPT Recruitment Agency | B Corp Full time
Job Title: Renewals Coordinator

We are seeking a highly organized and detail-oriented Renewals Coordinator to join our team at DiSRUPT Recruitment Agency | B Corp. As a key member of our property management team, you will be responsible for managing lease renewals and ensuring the continuity of residents' tenancies.

About the Role:

The Renewals Coordinator will play a crucial role in maintaining high occupancy rates and maximising resident satisfaction by facilitating a smooth and efficient renewal process. You will be responsible for proactively engaging with tenants nearing the end of their lease agreements, preparing and sending lease renewal notices, and liaising with the tenants and property management team to address any concerns or requests related to lease renewals.

Key Responsibilities:
  1. Proactively engage with tenants to discuss renewal options and negotiate terms
  2. Prepare and send lease renewal notices in accordance with company policies and legal requirements
  3. Liaise with the tenants and property management team to address any concerns or requests related to lease renewals
  4. Update and maintain accurate records of lease renewal agreements and mid-tenancy rent reviews
  5. Monitor rental market trends, feedback from the lettings team, and advise management on pricing strategies and lease terms
  6. Provide exceptional customer service to residents, addressing inquiries and resolving issues in a timely and professional manner
  7. Stay informed about relevant legislation and industry best practices related to lease renewals and tenant rights
Requirements:
  1. Previous experience in lettings, property management, or customer service roles preferred
  2. Strong communication and negotiation skills, with the ability to build rapport and handle difficult conversations diplomatically
  3. Excellent organisational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively
  4. Proficiency in Microsoft Office suite and CRM software
  5. Knowledge of landlord-tenant laws and regulations, particularly related to lease agreements and renewals
  6. Ability to work independently and collaboratively within a team environment
  7. Proactive and solution-oriented mindset, with a commitment to delivering exceptional service to residents
  8. Flexibility to adapt to changing priorities and work under tight deadlines
  9. A strict adherence to confidentiality regarding all forms of information and data
  10. Ambition to grow within a rapidly scaling company, with plenty of room for career advancement

If you are a motivated and detail-oriented individual with a passion for customer service and property management, we encourage you to apply for this exciting opportunity to join our team at DiSRUPT Recruitment Agency | B Corp.