Customer Retention and Renewals Specialist
1 month ago
IGEL secure endpoint platform simplifies and secures the delivery of digital workspaces to access any cloud while reducing costs. The renewal business of IGEL is focused on renewing and retaining customers who use our platform to maintain IT flexibility and control, manage and secure remote endpoints quickly and easily.
To grow our renewals team, we are seeking a highly motivated and detail-oriented individual to join our team in Reading. The position offers the opportunity to gain practical experience in renewal and retention strategies in the IT industry.
KEY RESPONSIBILITIES
- Engage with potential customers and partners to renew existing contracts and generate new business sales
- Identify opportunities to offer additional products and services
- Ensure timely updates of renewal opportunity information in our systems to support accurate forecasting and process management
- Act as liaison between customer, partner, and internal business groups to ensure smooth renewal transactions for the customer
- Coordinate renewal activities with the customer's sales representative when the renewal is due
- Partner with the Customer Success Manager to introduce the customer to the correct point in our overall customer success model to support renewal discussions
- Create renewal quotes specific to renewals executed through partners and resellers/distributors
- Maintain high-level knowledge of the product, version updates, and pricing to execute this role successfully
REQUIREMENTS
- Currently enrolled in a degree program in computer science, business informatics, or a comparable field of study, or just completed studies and willing to engage in part-time work
- Available to work up to 20 hours per week
- Energetic and positive approach to problem-solving
- Strong written and verbal English skills, with German language skills a plus
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