Renewal Specialist
1 month ago
Barracuda Networks, LLC is seeking a skilled Renewal Specialist to join our EMEA renewals team in Reading, UK. As a Renewal Specialist, you will be responsible for driving industry-leading renewal rates across the region.
You will work in 6+ languages and engage with end-users and reseller partners alike. Your primary goal will be to execute strategies to increase customer loyalty and improve renewal retention rates.
This is a hybrid office/home office role that reports into a Renewals Sales Manager. Key responsibilities include:
- Responsible for a specific territory with an assigned set of customer contracts to renew to maintain our high renewal close rate
- Responsible for achieving monthly/quarterly revenue targets by creating and executing a proactive and strategic sales plan
- Qualify renewal opportunities utilizing our sales methodology MEDDICC and manage successfully through the sales cycle
- Use SFDC (Salesforce) CRM to document all customer and partner activity to enable the forecasting of when renewals will be booked and invoiced
- Develop and maintain strong relationships with our channel and partners in your territory to maximize revenue
- Constructing complex pricing proposals by analyzing previous sales data through our CRM and financial system
- Managing your pipeline of customer contracts 90 days in advance (minimum). This includes researching customer license usage and proactively identifying risk points and track and resolve issues to comply with customer retention goals
- Collaborating with customer success, channel, and sales teams to understand existing sales motions, identifying special customer issues, and ensuring customer satisfaction
Requirements include fluency in English and any of the following: French, Italian, Spanish, German. You should have a clear track record of achieving targets and strong attention to detail. Team-oriented with a proactive approach, ability to run conversations with senior stakeholders in Barracuda, our Channel, and End Customers. Experience running customer calls and negotiating pricing. Strong mathematical skills to ensure your ability to create complex pricing proposals.
Barracuda Networks, LLC is an employer that complies with all applicable national, state, and local laws pertaining to nondiscrimination and equal opportunity. We offer a team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross-training and the ability to attain your next career step within Barracuda, in addition to equity, in the form of non-qualifying options.
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