Renewals Coordinator
1 week ago
Renewals Coordinator - A Key Role in Property Management
Are you a detail-oriented and proactive individual with a passion for customer service and property management? Do you thrive on being part of a dynamic team that prioritizes resident satisfaction and maximizes occupancy rates? If so, we want you to be a part of our team at DiSRUPT Recruitment Agency | B Corp.
About the Role:
As a Renewals Coordinator, you will play a crucial role in maintaining high occupancy rates and ensuring the continuity of residents' tenancies. Your responsibilities will include:
- Proactive Engagement: Engage with tenants nearing the end of their lease agreements to discuss renewal options and negotiate terms.
- Lease Renewal Administration: Prepare and send lease renewal notices in accordance with company policies and legal requirements.
- Communication and Liaison: Liaise with the tenants and property management team to address any concerns or requests related to lease renewals.
- Record Keeping: Update and maintain accurate records of lease renewal agreements and mid-tenancy rent reviews.
- Market Analysis: Monitor rental market trends, feedback from the lettings team, and advise management on pricing strategies and lease terms.
- Customer Service: Provide exceptional customer service to residents, addressing inquiries and resolving issues in a timely and professional manner.
- Industry Knowledge: Stay informed about relevant legislation and industry best practices related to lease renewals and tenant rights.
What We're Looking For:
We are seeking a highly organized and communicative individual with:
- Previous Experience: Previous experience in lettings, property management, or customer service roles.
- Strong Communication Skills: Strong communication and negotiation skills, with the ability to build rapport and handle difficult conversations diplomatically.
- Organizational Skills: Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively.
- Technical Skills: Proficiency in Microsoft Office suite and CRM software.
- Industry Knowledge: Knowledge of landlord-tenant laws and regulations, particularly related to lease agreements and renewals.
- Teamwork: Ability to work independently and collaboratively within a team environment.
- Proactivity: Proactive and solution-oriented mindset, with a commitment to delivering exceptional service to residents.
- Adaptability: Flexibility to adapt to changing priorities and work under tight deadlines.
- Confidentiality: A strict adherence to confidentiality regarding all forms of information and data.
- Career Growth: Ambition to grow within a rapidly scaling company, with plenty of room for career advancement.
If you're a motivated and detail-oriented individual with a passion for property management and customer service, we want to hear from you.
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