Enterprise Renewals Coordinator

2 months ago

Reading, Reading, United Kingdom Barracuda Networks, LLC Full time
About the Role

We are seeking a highly skilled Renewals Representative to join our EMEA renewals team in Reading, UK. As a key member of our team, you will be responsible for driving industry-leading renewal rates across the region.

Our team works in 6+ languages and engages with end-users and reseller partners alike. You will execute strategies to increase customer loyalty and improve renewal retention rates.

Key Responsibilities
  • Responsible for a specific territory with an assigned set of customer contracts to renew to maintain our high renewal close rate
  • Responsible for achieving monthly/quarterly revenue targets by creating and executing a proactive and strategic sales plan
  • Qualify renewal opportunities utilizing our sales methodology MEDDICC and manage successfully through the sales cycle
  • Use SFDC (Salesforce) CRM to document all customer and partner activity to enable the forecasting of when renewals will be booked and invoiced
  • Develop and maintain strong relationships with our channel and partners in your territory to maximize revenue
  • Constructing complex pricing proposals by analyzing previous sales data through our CRM and financial system
  • Managing your pipeline of customer contracts 90 days in advance (minimum). This includes researching customer license usage and proactively identifying risk points and track and resolve issues to comply with customer retention goals
  • Collaborating with customer success, channel and sales teams to understand existing sales motions, identifying special customer issues and ensuring customer satisfaction
Requirements

To be successful in this role, you will need:

  • Fluency in English and any of the following, French, Italian, Spanish, German
  • Highly organized, able to prioritize, multi-task with excellent time management skills, and ability to follow set procedures
  • Clear track record of achieving targets and strong attention to detail
  • Team orientated with a proactive approach
  • Being able to run conversations with senior stakeholders in Barracuda, our Channel and End Customers
  • Experience running customer calls and negotiating pricing
  • Strong mathematical skills to ensure your ability to create complex pricing proposals
What We Offer

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. You will be part of a team that values diversity and inclusion, and is committed to making a positive impact in the industry.

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