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Tenancy Progression Specialist
2 months ago
We are seeking a highly organized and detail-oriented Tenancy Progression Coordinator to join our team at DiSRUPT Recruitment Agency | B Corp. As a key member of our lettings team, you will be responsible for progressing tenancies across all sites, managing and maintaining up-to-date records, and providing exceptional customer service.
Key Responsibilities- Administer new tenancies from reservation to move-in, ensuring timely completion and minimal void periods.
- Manage tenancy renewals, communicating renewal terms to tenants and maintaining high levels of customer satisfaction.
- Ensure regular communication with tenants and internal stakeholders regarding tenancy applications and renewals.
- Maintain accurate records and databases, ensuring system updates are completed in a timely manner.
- Deal with incoming enquiries, acting as the primary point of contact for customers during the referencing and pre-tenancy process.
- Draft and issue tenancy documentation, collect front payments, and set up Direct Debits for ongoing rental payments.
- Minimize costs and maximize income through effective management of the application process.
- Ensure compliance with all relevant processes, including issuing compliance documents to households prior to move-in.
- Strong organizational and administrative skills, with experience in a similar public-facing, commercial environment.
- Proven knowledge of the London Lettings Market, including compliance and legal requirements.
- Excellent diary/time management skills, with the ability to work under pressure and prioritize workload.
- Outstanding customer service skills, with excellent verbal and written communication skills.
- Demonstrable attention to detail and a collaborative team player who can inspire and motivate colleagues.
- Proficient in MS Office Suite and lettings management systems.
- A strict adherence to confidentiality regarding all forms of information and data.
- A dynamic and inclusive work environment at our Reading office.
- Opportunities for growth and professional development within our team.
- A competitive salary and benefits package.
