Customer Experience Specialist

4 days ago


Preston, Lancashire, United Kingdom Group 1 Automotive Full time
Job Overview

We are looking for a skilled Sales & Customer Service Advisor to join our team at Group 1 Automotive. As a key member of our team, you will be responsible for delivering exceptional customer service and driving sales growth through effective communication and relationship-building skills.

This is an excellent opportunity to work with a leading automotive retailer that values its employees and provides comprehensive training and development programs. You will be part of a diverse and dynamic team that is committed to excellence and customer satisfaction.

The successful candidate will have excellent communication and interpersonal skills, the ability to work independently and as part of a team, and a keen eye for detail. They will also be confident in using multiple systems at once and able to problem solve and think on their feet.

We offer a competitive salary package, including a basic salary of £19,102.05 per annum, and a range of benefits, including 33 days annual leave, a Retail discounts scheme, and a Pension scheme to support your financial future. We also value work-life balance and provide a range of flexible policies to help you spend more time with your loved ones.

Main Responsibilities

  • Handling inbound and outbound telephone calls to existing customers (No Cold-Calling)
  • Responding to customer email enquiries
  • Quickly identifying the needs of the customers and guiding them towards the service or product that will best meet their requirements
  • Providing a high level of customer service to build relationships with our customers and retain business
  • To up-sell additional JLR products

We are proud to offer a supportive and inclusive work environment that values diversity and promotes internal progression. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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