Operations and Implementation Manager

5 days ago


Edinburgh, Edinburgh, United Kingdom Tbwa ChiatDay Inc Full time
Implementation Manager Position

Edinburgh

About Modulr

We aim to simplify financial transactions, increase business efficiency. Our mission is to build a digital payments service that makes money flow more efficiently through businesses and the economy.

We offer a flexible platform and innovative approach enabling customers to use our payments account instead of traditional bank accounts. They can instantly open as many accounts as needed, automate payment and reconciliation processes as well as streamline workflows.

Our founding team has extensive experience in the payments industry and growing successful businesses.

Modulr core values:

  • Delivering exceptional results and going above and beyond.
  • Owning opportunities, being passionate and proud of investments.
  • Moving at pace, achieving goals faster with the support of colleagues.
  • Achieving success together, working as a cohesive team and embodying the Modulite spirit.

The Role

As part of the Onboarding and Implementation team, we strive to deliver an exceptional onboarding experience. Our goal is to empower clients with the knowledge and tools to succeed, driving rapid revenue growth for Modulr and ensuring unparalleled customer satisfaction.

Key Responsibilities

You will lead the team, play a key role in the onboarding of new business deals, provide technical support for those clients actively integrating with our platform and guide them through development documents.

  • Oversee and optimize operational processes to streamline daily activities within the Implementation Team.
  • Line Management for Implementation Analysts within the team.
  • Represent and lead from an Implementation Team perspective on any internal projects.
  • Drive the successful implementation of end-to-end card operations within the team including configuration, testing, and issuance of Modulr Cards, BIN setup, co-branding, card design, card personalization, and card fulfillment.
  • Responsible for managing the process and activities related to implementation and ensuring they are updated and rolled out amongst the team.
  • Responsible for completing and presenting all internal Implementation reporting within the required timelines.

About You

The ideal candidate for the Interim Implementation Manager position will have a proven track record of delivering results in a fast-paced business environment and be comfortable with change and uncertainty. Excellent stakeholder management experience is crucial for success in this role.

Estimated Salary: £60,000 - £80,000 per annum + Bonus.

Benefits:

  • Flexible benefits - £1000 to spend on various benefits suited to your lifestyle and needs.
  • Perkbox - enjoy freebies and discounts on numerous products and services.
  • 33 days holiday (including bank holidays) + your birthday off - choose which days you take off to relax or spend time with loved ones.
  • Learning Opportunities – upon joining Modulr, you will embark on our 3-day onboarding program, called ModStart, to be equipped with Modulr know-how and provided with the necessary tools for success from day one.
  • Modulr All Hands - join colleagues for company-wide events throughout the year.
  • Great workspace - Modulr thrives on innovation, best achieved through in-person collaboration. We ask team members to be based in the office 4 or more days a week.
  • Bike to Work Scheme.


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