Implementation Specialist

5 days ago


Edinburgh, Edinburgh, United Kingdom Clearwater Analytics Full time
Job Description

We are seeking a highly skilled Implementation Associate to join our team at Clearwater Analytics.

About the Role

This is an exciting opportunity to work with clients and internal stakeholders to ensure seamless onboarding onto our SaaS platform. The successful candidate will be responsible for conducting comprehensive training sessions, communicating project status, and resolving customer issues.

Key Responsibilities:
  • Client Onboarding: Collaborate with clients to assess their requirements and customize solutions tailored to their needs.
  • Training and Support: Conduct thorough training sessions to ensure clients become proficient in using our platform.
  • Project Management: Communicate project status, issues, and risks effectively to both clients and internal stakeholders.
  • Customer Service: Skilfully troubleshoot and resolve customer issues that may arise during the implementation phase.
Requirements:
  • Technical Skills: Intermediate technical skills in Excel (basic formulas and formatting) and basic knowledge of investment accounting or securities experience.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate complex information effectively.
  • Education: Bachelor's degree in a related field.

Salary Range: $80,000 - $110,000 per annum, depending on experience.



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