Complaints Resolution Specialist

3 days ago


Rochester, Medway, United Kingdom Lendable Full time
About Lendable

Lendable is a leading fintech company that aims to revolutionize consumer finance by providing faster, cheaper, and friendlier services. We are committed to building a world-class team that shares our vision and values.

Job Summary

We are seeking a highly skilled Complaints Resolution Specialist to join our team. As a Complaints Resolution Specialist, you will be responsible for investigating and resolving complex customer complaints in a fair and timely manner. You will work closely with our Complaints Team to ensure that all complaints are handled diligently and that our customers receive excellent service.

Key Responsibilities
  • Investigate and resolve complex customer complaints in a fair and timely manner
  • Communicate with customers to understand their concerns and provide solutions
  • Work closely with the Complaints Team to ensure that all complaints are handled diligently
  • Identify areas for improvement and provide recommendations to enhance our services
  • Collaborate with other departments to ensure that customer complaints are addressed promptly and effectively
Requirements
  • Experience in resolving complex customer complaints or disputes
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Strong analytical and critical thinking skills
  • Ability to work collaboratively with cross-functional teams
What We Offer
  • A competitive salary and benefits package
  • The opportunity to work with a leading fintech company
  • A dynamic and supportive work environment
  • Professional development opportunities
  • A chance to make a real impact on our customers' lives


  • Rochester, Medway, United Kingdom Adecco Full time

    Job Summary: We are seeking a highly organized and detail-oriented Customer Service Administrator to join our team at Adecco. As a key member of our customer service team, you will be responsible for providing exceptional customer service, processing sales orders efficiently, and managing administrative tasks.Key Responsibilities:Provide timely and accurate...


  • Rochester, Medway, United Kingdom Padstone Recruitment Full time

    About the RolePadstone Recruitment is seeking an experienced Fire Management Specialist to join our client's team as a Passive Fire and Fit Out Manager for their commercial projects in Kent and London.Key ResponsibilitiesDevelop Comprehensive Project ProgrammesDevelop and manage comprehensive project programmes, including schedules, project milestones, and...


  • Rochester, Medway, United Kingdom Padstone Recruitment Full time

    About the RolePadstone Recruitment is seeking an experienced Fire Management Specialist to join our client's team as a Passive Fire and Fit Out Manager for their commercial projects in Kent and London.Key ResponsibilitiesDevelop Comprehensive Project ProgrammesDevelop and manage comprehensive project programmes, including schedules, project milestones, and...


  • Rochester, Medway, United Kingdom Pearson Whiffin Recruitment Ltd Full time

    Job Summary:We are seeking a highly skilled Customer Service Administrator to join our team at Pearson Whiffin Recruitment Ltd. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients and candidates.Key Responsibilities:Act as the primary point of contact for all customer inquiries, providing...


  • Rochester, Medway, United Kingdom Pearson Whiffin Recruitment Ltd Full time

    Job Summary:We are seeking a highly skilled Customer Service Administrator to join our team at Pearson Whiffin Recruitment Ltd. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients and candidates.Key Responsibilities:Act as the primary point of contact for all customer inquiries, providing...


  • Rochester, Medway, United Kingdom BAE Systems Full time

    Job DescriptionJob Title: Senior Quality Assurance SpecialistJob Summary:We are seeking a highly skilled Senior Quality Assurance Specialist to join our team at BAE Systems. As a Senior Quality Assurance Specialist, you will be responsible for implementing the internal Quality Assurance strategy for development projects, ensuring compliance with Aerospace...


  • Rochester, Medway, United Kingdom Adecco Full time

    Job Summary:Adecco is seeking a highly skilled Customer Service Administrator to join our team. As a Customer Service Administrator, you will be responsible for providing exceptional customer service, processing sales orders, and managing customer complaints.Key Responsibilities:Provide timely and effective customer service via phone, email, and online...


  • Rochester, Medway, United Kingdom Adecco Full time

    Job Summary:Adecco is seeking a highly skilled Customer Service Administrator to join our team. As a Customer Service Administrator, you will be responsible for providing exceptional customer service, processing sales orders, and managing customer complaints.Key Responsibilities:Update customers on their orders via phone, email, and online portalProcess...


  • Rochester, Medway, United Kingdom CTG Full time

    Position Overview CTG is looking to fill a Technical Support Specialist I role to assist our client. Responsibilities: This is an entry-level support position where you will engage with internal users to troubleshoot and resolve issues related to their computing devices, including both hardware and software challenges. You will utilize support...

  • IT Support Specialist

    3 weeks ago


    Rochester, Medway, United Kingdom CTG Full time

    CTG is seeking a dedicated IT Support Specialist to join our team in providing exceptional technical assistance to end users.This Level 1 Help Desk position offers the opportunity to work directly with internal clients, resolving both hardware and software issues they may encounter with their desktop/laptop equipment.Your Responsibilities:Provide prompt and...


  • Rochester, Medway, United Kingdom A.C. Goatham And Son Limited Full time

    About Us:At A.C. Goatham And Son Limited, we have been dedicated to the cultivation of British apples and pears since 1947. Our family-run business has evolved through generations, maintaining a commitment to quality and innovation.Position Overview:We are seeking a meticulous and organized individual to join our team as a Label Production Specialist. This...


  • Rochester, Medway, United Kingdom Veetee Full time

    Job Objective: As a Quality Assurance Specialist at Veetee, your role will involve scrutinizing the production process, ensuring plant cleanliness, adhering to Good Manufacturing Practices (GMP), and conducting various internal evaluations while overseeing the inspection of all incoming raw materials and packaging shipments. Key Responsibilities: ...


  • Rochester, Medway, United Kingdom Veetee Full time

    Job Objective: As a Quality Assurance Specialist at Veetee, your role will involve scrutinizing the production process, ensuring plant cleanliness, adhering to Good Manufacturing Practices (GMP), and conducting various internal evaluations while overseeing the inspection of all incoming raw materials and packaging shipments. Key Responsibilities: ...


  • Rochester, Medway, United Kingdom Adecco Full time

    Job Summary: We are seeking a highly organized and detail-oriented Customer Service Administrator to join our team at Adecco. As a key member of our customer service team, you will be responsible for providing exceptional customer service, processing sales orders efficiently, and managing administrative tasks.Key Responsibilities:Provide timely and accurate...


  • Rochester, Medway, United Kingdom Cpr Recruitment Ltd Full time

    Passive Fire and Fit Out Manager - Key ResponsibilitiesOur client, a leading contractor, is seeking an experienced Site Fire and Fit Out Manager to join their team. As a key member of the team, you will be responsible for:Project Cost Management: Review and track labour and material to ensure projects remain within the project cost plan.Client Liaison: Act...


  • Rochester, Medway, United Kingdom Sodexo Full time

    Position Overview As a Culinary Support Specialist at Sodexo, you will have the opportunity to make a significant impact on the lives of children in care. This role is part of an innovative initiative aimed at creating a supportive environment for young individuals. Key Responsibilities: Provide food and beverages to students, staff, and visitors as...


  • Rochester, Medway, United Kingdom Reed Full time

    Job Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Reed. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries, and ensuring a high level of customer satisfaction.Key Responsibilities:Customer...


  • Rochester, Medway, United Kingdom Reed Full time

    Job Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Reed. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries, and ensuring a high level of customer satisfaction.Key Responsibilities:Customer...


  • Rochester, Medway, United Kingdom Reed Full time

    Job Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Reed. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries, and ensuring a high level of customer satisfaction.Key Responsibilities:Customer...


  • Rochester, Medway, United Kingdom Reed Full time

    Job Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Reed. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries, and ensuring a high level of customer satisfaction.Key Responsibilities:Customer...