Complaints Resolution Specialist
3 days ago
Lendable is a leading fintech company that aims to revolutionize consumer finance by providing faster, cheaper, and friendlier services. We are committed to building a world-class team that shares our vision and values.
Job SummaryWe are seeking a highly skilled Complaints Resolution Specialist to join our team. As a Complaints Resolution Specialist, you will be responsible for investigating and resolving complex customer complaints in a fair and timely manner. You will work closely with our Complaints Team to ensure that all complaints are handled diligently and that our customers receive excellent service.
Key Responsibilities- Investigate and resolve complex customer complaints in a fair and timely manner
- Communicate with customers to understand their concerns and provide solutions
- Work closely with the Complaints Team to ensure that all complaints are handled diligently
- Identify areas for improvement and provide recommendations to enhance our services
- Collaborate with other departments to ensure that customer complaints are addressed promptly and effectively
- Experience in resolving complex customer complaints or disputes
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and meet deadlines
- Strong analytical and critical thinking skills
- Ability to work collaboratively with cross-functional teams
- A competitive salary and benefits package
- The opportunity to work with a leading fintech company
- A dynamic and supportive work environment
- Professional development opportunities
- A chance to make a real impact on our customers' lives
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