IT Support Specialist
3 weeks ago
CTG is seeking a dedicated IT Support Specialist to join our team in providing exceptional technical assistance to end users.
This Level 1 Help Desk position offers the opportunity to work directly with internal clients, resolving both hardware and software issues they may encounter with their desktop/laptop equipment.
Your Responsibilities:
- Provide prompt and effective technical support via phone for urgent Priority One requests.
- Utilize Help Desk software to manage incoming tickets and track progress towards resolution.
- Collaborate with the team on Windows 11 hardware deployment projects, including imaging new PCs and assisting users with migration processes.
- Contribute to process documentation as needed, ensuring clear and concise instructions for various support tasks.
- Maintain excellent communication with end users, providing timely updates and resolving issues efficiently.
- Support the provisioning of security access to the SAP environment, following established procedures and collaborating with relevant teams.
Required Skills:
- Strong understanding of desktop operating systems (Windows 10/11) and troubleshooting techniques.
- Experience with Help Desk software and ticketing systems.
- Excellent communication and interpersonal skills, with the ability to effectively interact with users at all technical levels.
- Proficiency in documenting processes and procedures.
- A proactive and solution-oriented approach to problem-solving.
Education:
- High School Diploma or equivalent.
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