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Customer Service Representative

2 months ago


Rochester, Medway, United Kingdom Pearson Whiffin Recruitment Ltd Full time

Job Summary:

We are seeking a highly skilled Customer Service Administrator to join our team at Pearson Whiffin Recruitment Ltd. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients and candidates.

Key Responsibilities:

  • Act as the primary point of contact for all customer inquiries, providing timely and effective solutions to their needs.
  • Direct customer calls to the relevant department when necessary, ensuring seamless communication and resolution.
  • Manage and resolve customer complaints in a professional and courteous manner, escalating issues to the relevant department when required.
  • Develop and maintain strong relationships with customers, understanding their needs and preferences to deliver tailored solutions.
  • Collaborate with internal teams to ensure consistent and high-quality service delivery.
  • Perform general administrative tasks as required, including data entry, filing, and record-keeping.

Requirements:

  • Previous customer service experience, preferably in a call centre environment.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Excellent problem-solving and conflict resolution skills, with a focus on finding mutually beneficial solutions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • High level of accuracy and attention to detail, with a focus on delivering high-quality results.

What We Offer:

As a valued member of our team, you will have access to ongoing training and development opportunities, as well as a competitive salary and benefits package. We are committed to creating a positive and supportive work environment, where you can grow and thrive in your career.