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Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Reed. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries, and ensuring a high level of customer satisfaction.
Key Responsibilities:
- Customer Communication: Respond to customer inquiries via phone, email, and in-person, providing timely and effective solutions to their needs.
- Problem Resolution: Analyze and resolve customer complaints in a professional and courteous manner, ensuring a positive experience for our clients.
- Product Knowledge: Develop and maintain a strong understanding of our products and services, enabling you to provide accurate and helpful information to customers.
- Team Collaboration: Work closely with our sales and marketing teams to ensure seamless communication and a unified customer experience.
- Continuous Improvement: Participate in ongoing training and development to enhance your skills and knowledge, staying up-to-date with industry trends and best practices.
Requirements:
- Education: High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
- Experience: Minimum 1-2 years of customer service experience in a fast-paced environment.
- Skills: Excellent communication and problem-solving skills, with the ability to work in a team environment and adapt to changing priorities.
- Technical Skills: Proficient in Microsoft Office and other software applications, with the ability to learn new systems and technologies quickly.
What We Offer:
- Competitive Salary: $26,000 per year, plus opportunities for bonuses and career advancement.
- Benefits Package: Comprehensive health insurance, 401(k) matching, and paid time off.
- Professional Development: Ongoing training and development opportunities to enhance your skills and knowledge.
- Work-Life Balance: Flexible scheduling and a supportive work environment that allows you to maintain a healthy work-life balance.
