IT Service Excellence Lead

3 days ago


London, Greater London, United Kingdom Prism Digital Full time

About Our Company

We are a key player in financial technology with about 700 employees worldwide and headquarters in London. Our company provides real-time market data and pricing through our SaaS products.

The Job

As a Senior Service Delivery Analyst, you will work closely with the Head of IT Service & Applications to assess the current IT service structure and improve its efficiency. You will handle major incidents, lead the Change Advisory Board, and conduct problem analysis to enhance IT service delivery.

Job Description

Lead the assessment of the current IT service structure and propose improvements to increase efficiency and effectiveness.

Collaborate with the MSP to enhance IT service delivery and ensure alignment with the company's goals.

Requirements

Around 5 years of experience in IT Service Delivery or similar

Salary and Benefits

  • $63,500 - $77,800 per year
  • Flexible hybrid working arrangement
  • 25 days holiday + 3 days gifted for Christmas + 2 days volunteering + birthday off
  • Pension Contribution
  • Medical Insurance
  • Life Insurance
  • Virtual GP Service
  • Health Cash Plan


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