Service Excellence Lead

13 hours ago


London, Greater London, United Kingdom Pareto FM Full time
Operational Manager at Pareto FM

We are seeking an experienced Operational Manager to join our team. This full-time role offers a salary of approximately £70,000 per annum and is based in the UK.

The successful candidate will be responsible for leading a safety-focused team, implementing company processes, and driving business growth. They will also be responsible for ensuring statutory HSE compliance, promoting a culture of health, safety, and welfare.

Key Responsibilities:

  • Lead a Safety Focused Team through effective implementation and monitoring of company processes.
  • Ensure all operational maintenance, projects, or incident responses are clearly communicated.
  • Implement sustainability initiatives across the business, spearheading environmental projects and strategies.
  • Present facilities management reports to stakeholders, highlighting key metrics and data analysis.

Required Skills and Qualifications:

  • At least 8-10 years of FM service delivery experience.
  • IWFM qualification or similar (Level 5 or higher).
  • H&S related FM training (e.g., IOSH, NEBOSH).
  • General FM training (e.g., L8 Awareness, Fire Warden training).
  • IWFM membership.

This is an exciting opportunity for a seasoned professional to drive business growth and deliver exceptional results.



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