Service Excellence Lead
11 hours ago
At COREcruitment International, we're looking for a Service Excellence Lead to drive customer satisfaction and operational efficiency in our high-volume restaurant in London.
This exciting opportunity comes with a salary of £42,500 - £45,000 per annum.
Key Responsibilities
- You'll lead a team of up to 45 staff members, fostering a culture of excellent service delivery and continuous improvement.
- Develop and implement effective strategies to enhance customer experiences, resulting in increased loyalty and positive word-of-mouth.
- Manage day-to-day operations, including rota planning, stock control, and financial reporting.
Required Skills and Qualifications
- A minimum of 2 years' experience in a similar role or equivalent position in the hospitality sector.
- Proven track record of delivering exceptional customer service and driving business growth.
What We Offer
- A competitive salary package including a base salary of £42,500 - £45,000 per annum.
- Ongoing training and development opportunities to support your career progression.
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