Service Excellence Lead
5 days ago
As an Application Services Owner at Bupa, you will oversee IT Service Ownership for My Bupa website & mobile app, focusing on stable, secure service delivery and team management.
Main Responsibilities:
- Deliver IT service strategy and continuous improvement
- Risk and resource management and adherence to ITIL-based IT Operations
- Manage high-performing application teams onshore and offshore
- In-depth understanding and adoption of ITIL-based IT Operations
- Strong knowledge of software, infrastructure, and emerging technologies
- Experience managing a 24/7 complex IT service portfolio
- Competent in managing suppliers, governance, and improving vendor performance
- Experience in IT Service Strategy and continuous improvement
- Proficient in managing risk, resources, and costs
- Experience with financial services regulations
We Offer:
- 25 days holiday, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Onsite gyms or local discounts where no onsite gym available
- Various other benefits and online discounts
Estimated Salary: £72000 - £92000 per year
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