Service Excellence Lead

7 days ago


London, Greater London, United Kingdom Permanent Futures Full time

Serve as a Key Ambassador for Permanent Futures

Our organization prides itself on offering unparalleled customer experiences. As a highly skilled leader, you'll embody this vision by driving forward-thinking strategies, collaborating with cross-functional teams, and mentoring our talented customer service representatives.

The Challenge

You will be expected to create an inspiring work environment, emphasizing teamwork, innovation, and continuous improvement. In return, you'll have the opportunity to grow professionally, contribute to the success of a renowned consumer goods business, and earn a competitive salary and benefits package.

Main Accountabilities

  • Analyze and refine existing processes, streamlining workflows to optimize efficiency and quality.
  • Mentor junior team members, promoting knowledge sharing, skill development, and performance growth.
  • Build lasting relationships with stakeholders, including internal departments, vendors, and external partners.

Preferred Candidate Profile

  • At least 3 years of senior-level experience in customer-facing roles or similar environments.
  • Strong background in change management, leadership development, and operational excellence.

Salary and Benefits: Competitive salary up to £65,000 per annum, comprehensive benefits package.



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