Head of Service Excellence

2 weeks ago


London, Greater London, United Kingdom JAM IT Consultancy Ltd Full time

JAM IT Consultancy Ltd is a leading provider of cutting-edge technology solutions. We are committed to delivering world-class customer service and are seeking a talented Head of Service Excellence to join our team.

About the Job

This is an exciting opportunity for a seasoned professional to lead our customer-facing teams and drive service excellence. The successful candidate will develop and implement a customer-centric culture, lead major customer escalations, and ensure timely issue resolution.

You will have the opportunity to work with a high-performing team, motivating and coaching them to deliver exceptional customer service. You will also be responsible for succession planning, performance management, and continuous improvement initiatives.

Key Responsibilities
  1. Develop and implement a customer-centric culture
  2. Lead major customer escalations to resolution
  3. Ensure timely issue resolution
  4. Motivate and coach a high-performing team
  5. Manage succession plans and performance
  6. Drive continuous improvement initiatives

Estimated salary: £70,000 - £90,000 per annum, depending on experience.



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