Head of Service Excellence
7 days ago
We are looking for an exceptional Head of Service Excellence to join our team at Outward Housing. As a key member of the Senior Care and Support Management Team, you will lead the planning and delivery of innovative, high-quality services that meet commissioners' requirements and appeal to the people we support.
The successful candidate will have a proven ability to lead successful change management programmes in a care environment and extensive experience managing budgets and financial performance. A sharp commercial focus with the ability to balance financial sustainability and quality care is essential.
Key Responsibilities:
- Ensure operational delivery meets high quality standards, managing reconfigurations, establishing new services, and supporting the withdrawal of unviable services.
- Oversee budgets for all services, providing advice and support to Area Managers to ensure sound financial management.
- Maintain up-to-date knowledge of best practices, regulations, and public policy frameworks, sharing insights with the management team.
Requirements:
- Estimated salary: £55,000 - £65,000 per annum.
- Demonstrable experience managing high-quality services for vulnerable people.
- Proven ability to lead successful change management programmes in a care environment.
- Extensive experience managing budgets and financial performance.
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