Head of Service Excellence

7 days ago


London, Greater London, United Kingdom Outward Housing Full time
Job Summary

We are looking for an exceptional Head of Service Excellence to join our team at Outward Housing. As a key member of the Senior Care and Support Management Team, you will lead the planning and delivery of innovative, high-quality services that meet commissioners' requirements and appeal to the people we support.

The successful candidate will have a proven ability to lead successful change management programmes in a care environment and extensive experience managing budgets and financial performance. A sharp commercial focus with the ability to balance financial sustainability and quality care is essential.

Key Responsibilities:

  • Ensure operational delivery meets high quality standards, managing reconfigurations, establishing new services, and supporting the withdrawal of unviable services.
  • Oversee budgets for all services, providing advice and support to Area Managers to ensure sound financial management.
  • Maintain up-to-date knowledge of best practices, regulations, and public policy frameworks, sharing insights with the management team.

Requirements:

  • Estimated salary: £55,000 - £65,000 per annum.
  • Demonstrable experience managing high-quality services for vulnerable people.
  • Proven ability to lead successful change management programmes in a care environment.
  • Extensive experience managing budgets and financial performance.


  • London, Greater London, United Kingdom JAM IT Consultancy Ltd Full time

    JAM IT Consultancy Ltd is a leading provider of cutting-edge technology solutions. We are committed to delivering world-class customer service and are seeking a talented Head of Service Excellence to join our team.About the JobThis is an exciting opportunity for a seasoned professional to lead our customer-facing teams and drive service excellence. The...


  • London, Greater London, United Kingdom Vector Resourcing Ltd. Full time

    We are currently seeking a Head of Service Delivery Excellence to join our team at Vector Resourcing Ltd. As a seasoned IT professional, you will play a critical role in managing IT operations and driving business growth.Your key responsibilities will include:Holding the MSP accountable for meeting contractual targets and Service Level Agreements.Developing...


  • London, Greater London, United Kingdom Service Care Legal Full time

    Service Care Solutions is currently recruiting for a Head of Central Services to join their team on a temporary basis in London. As a key member of the Corporate Finance Directorate, you will play a vital role in advising on strategic finance and business partnering.">The successful Head of Central Services will lead and manage the Central Services &...


  • London, Greater London, United Kingdom Head Office UK Full time

    The Azumi Group is a world-renowned restaurant group with multiple brands, including Zuma, ROKA, Oblix, ETARU, and INKO NITO. Our collection offers unparalleled opportunities for growth and development.About the JobAs a key member of our Head Office UK team, you will be responsible for driving purchasing strategies across the Azumi Group in the UK. This...


  • London, Greater London, United Kingdom East of England Ambulance Service Trust Full time

    Clinical Operations Leadership RoleWe are seeking a highly skilled and experienced leader to join the East of England Ambulance Service Trust as a Head of Clinical Operations. This is a challenging and rewarding role that requires a strong understanding of clinical operations and a passion for delivering high-quality patient care.The successful candidate...


  • London, Greater London, United Kingdom Platinum Recruitment Consultancy Full time

    As a Sous Chef at Platinum Recruitment Consultancy, you will be responsible for assisting the Head Chef in maintaining the highest standards of culinary excellence.About the Company:Our client is a newly established venue in Winchester, scheduled to open in January 2025.Key Responsibilities:Leading the kitchen team during the Head Chef's absenceAssisting the...


  • London, Greater London, United Kingdom Firmdale Hotels - Head Office Full time

    About the Chef Development Programme">Firmdale Hotels' comprehensive 18-month programme is designed to elevate your culinary skills, guided by talented Head Chefs and senior team members. You'll refine your knife skills, menu writing, understand food costings, and develop your own signature dishes through hands-on practice, masterclasses, and supplier...


  • London, Greater London, United Kingdom COREcruitment Full time

    In this exciting Head Chef role, you'll spearhead the culinary team at a renowned members' club in St. James's, London, creating innovative dishes that reflect your passion for Modern European cuisine. This opportunity offers a unique blend of creativity, leadership, and prestige, with a generous estimated salary range of £65-70k.Key responsibilities...


  • London, Greater London, United Kingdom Crown Commercial Service Full time

    We're seeking a seasoned professional to lead our digital service management efforts as Head of Service Management at the Crown Commercial Service. As a key member of our team, you'll be responsible for driving the strategic direction and delivery of our digital services portfolio, taking ownership of the complete service lifecycle.About the Job...


  • London, Greater London, United Kingdom Crown Commercial Service Full time

    About the RoleWe are seeking an experienced Service Excellence Leader to join our team at the Crown Commercial Service. As a key member of our leadership team, you will be responsible for leading the strategic direction and delivery of our digital services portfolio.Your primary objective will be to shape and implement modern service management practices...


  • London, Greater London, United Kingdom Citi Full time

    About the RoleWe are seeking a highly skilled professional to join our team as a Head of Operations Excellence. This is an exciting opportunity for someone with a strong background in process improvement and change management.The successful candidate will have 15+ years of experience in financial services, with a proven track record of driving large-scale...


  • London, Greater London, United Kingdom Core-Asset Consulting Ltd Full time

    Head of Operational ExcellenceWe are looking for an experienced Head of Operational Excellence to join our team based in London on a 12-month fixed term contract.A highly competitive salary of £80,000 per annum is available for this role.The successful candidate will have the ability to demonstrate a risk focus and understand the importance of identifying...


  • London, Greater London, United Kingdom SMYTH & CO LUXURY CONSULTANTS LTD Full time

    Smyth & Co's High-End Italian Restaurant is committed to excellence in culinary service. We are seeking a passionate and experienced Head Chef to lead our team in delivering exceptional dining experiences, with a salary ranging from £57,000+. As a leader in the kitchen, you will be responsible for:Key Responsibilities:Leading and motivating a team of...


  • London, Greater London, United Kingdom Camino Search Full time

    Job SummaryCamino Search is looking for a highly skilled Head of Delivery Excellence to lead our delivery team and drive innovation in implementation services. As a key member of our leadership team, you will be responsible for standardising delivery processes, optimising team performance, and driving exceptional client value.We offer a competitive salary...


  • London, Greater London, United Kingdom Head Office UK Full time

    We are seeking an experienced Lead Designer to join our team at Head Office UK.The ideal candidate will have a strong background in luxury restaurant design and the ability to lead complex projects from inception to completion.This is a full-time position based in London, with frequent travel to new sites, restaurant locations, and construction sites...


  • London, Greater London, United Kingdom Energy Jobline Full time

    Role DescriptionEnergy Jobline is seeking a highly skilled Head of Project Management to lead our Group Project Management teams. The successful candidate will have extensive experience in off-site construction or rental solutions and be able to drive a resilient health and safety culture. This role requires excellent communication skills, the ability to...


  • London, Greater London, United Kingdom Confederation of Service Charities Full time

    About the PositionWe are seeking a Service Delivery Coordinator to support our Account Managers and Head of Client Services in managing key client accounts.You will work closely with internal teams to ensure smooth project delivery, maintaining excellent communication with clients and identifying opportunities for growth within our accounts.Client...


  • London, Greater London, United Kingdom Inhabit Full time

    Job DescriptionThis is an exciting opportunity for a highly motivated and experienced professional to join our team as Head of Sustainability/Sustainability Lead.The successful candidate will have extensive experience in green building assessment, sustainability assessment consultancy services, and project management.They will be responsible for delivering...


  • London, Greater London, United Kingdom Head of Consulting - Sustainability Full time

    Sillion, a consultancy driving the sustainability transition, seeks an experienced professional to lead our consulting team. With 10+ years of overall experience and 5+ years in consultancy, you will define and develop our product offerings, manage account teams, convert new business leads, support and mentor junior team members, and shape the strategy and...


  • London, Greater London, United Kingdom Insignia Group of Companies Full time

    Job DescriptionWe are seeking a seasoned Head of Concierge Services Director to join our London office. As the primary point of contact for Concierge services, you will be responsible for enhancing the member experience through efficient service delivery and strategic relationship-building. This role demands strong leadership skills, business acumen, and the...