Head of Operations and People in Oxford
4 weeks ago
We are seeking a dynamic and experienced Head of Operations and People to join our team in Oxford. This pivotal role will involve overseeing the day-to-day operations of The Project PT, ensuring smooth and efficient business processes, and directly supporting the owners in achieving strategic objectives.
Key Responsibilities- Operational Management: Oversee daily operations in our gyms, holiday camps, and social impact to ensure the business runs efficiently and effectively.
- Team Leadership: Manage and support a team of managers and coaches, fostering a work culture that incorporates kindness, inclusivity, community, and impact.
- Strategic Planning: Collaborate with the owners to develop and implement operational strategies aligned with the company's mission and goals.
- Customer Experience: Ensure a consistently high level of customer service and satisfaction, addressing client feedback and implementing improvements as needed.
- Financial Oversight: Monitor and manage budgets, expenses, and financial performance, providing regular reports to the owners.
- Process Improvement: Identify opportunities for process enhancements and operational efficiencies, implementing best practices across all areas of the business.
- Compliance and Safety: Ensure compliance with all relevant health and safety regulations, maintaining a safe and welcoming environment for both staff and clients.
- Project Management: Lead and manage special projects, initiatives, and events that support the company's growth and community engagement.
- Experience: Minimum of 5 years in an operational management role, preferably in the fitness, health, or wellness industries.
- Leadership Skills: Proven ability to lead, motivate, and develop a team with strong interpersonal and communication skills.
- Organisational Skills: Exceptional organisational and multitasking abilities with a keen eye for detail.
- Financial Acumen: Solid understanding of financial management, budgeting, and reporting.
- Problem-Solving: Strong problem-solving skills with the ability to think strategically, with initiative, and make sound decisions.
- Customer Focus: Dedication to providing excellent customer service and enhancing the client experience.
- Passion for Health and Fitness: A genuine interest in health, fitness, and wellbeing, aligning with The Project PT's mission and core values.
- Flexibility: This role can require shift work and studio cover, and getting stuck in where required.
- Competitive Salary: Between £ per annum.
- 20% Bonus: Based on EBITDA.
- Opportunity to Work in a Vibrant and Supportive Community-Focused Environment: The Project PT is a community-driven movement dedicated to promoting health, wellbeing, and positive lifestyle changes.
- Project PT Employee Benefits Package: Including FREE holiday camps for staff.
- Professional Development and Growth Opportunities: The Project PT is committed to creating an inclusive environment for all employees.
- Contribution to a Meaningful Mission: Promoting health and wellbeing.
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Head of Operations and People in Oxford
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