Head of Operations and People Manager
3 weeks ago
Job Title: Head of Operations and People Manager
Location: Oxford
Job Type: Full-time and part-time employment available
Salary: Competitive salary between £40,000 - £45,000 per annum (pro rata)
About the Role:
We are seeking a dynamic and experienced Head of Operations and People to join our team in Oxford. This pivotal role will involve overseeing the day-to-day operations of our business, ensuring smooth and efficient business processes, and directly supporting our owners in achieving strategic objectives.
Key Responsibilities:
- Operational Management: Oversee daily operations in our gyms, holiday camps, and social impact initiatives to ensure the business runs efficiently and effectively.
- Team Leadership: Manage and support a team of managers and coaches, fostering a positive and productive work environment that embodies our core values of kindness, inclusivity, community, and impact.
- Strategic Planning: Collaborate with our owners to develop and implement operational strategies aligned with our company's mission and goals.
- Customer Experience: Ensure a consistently high level of customer service and satisfaction, addressing client feedback and implementing improvements as needed.
- Financial Oversight: Monitor and manage budgets, expenses, and financial performance, providing regular reports to our owners.
- Process Improvement: Identify opportunities for process enhancements and operational efficiencies, implementing best practices across all areas of the business.
- Compliance and Safety: Ensure compliance with all relevant health and safety regulations, maintaining a safe and welcoming environment for both staff and clients.
- Project Management: Lead and manage special projects, initiatives, and events that support our company's growth and community engagement.
Requirements:
- Experience: Minimum of 5 years in an operational management role, preferably in the fitness, health, or wellness industries.
- Leadership Skills: Proven ability to lead, motivate, and develop a team, with strong interpersonal and communication skills.
- Organisational Skills: Exceptional organisational and multitasking abilities, with a keen eye for detail.
- Financial Acumen: Solid understanding of financial management, budgeting, and reporting.
- Problem-Solving: Strong problem-solving skills with the ability to think strategically, with initiative and make sound decisions.
- Customer Focus: Dedication to providing excellent customer service and enhancing the client experience.
- Passion for Health and Fitness: A genuine interest in health, fitness, and well-being, aligning with our company's mission and core values.
- Flexibility: Ability to work shifts and cover studios as needed.
Benefits:
- Competitive salary between £40,000 - £45,000 per annum.
- 20% Bonus, based on EBITDA.
- Opportunity to work in a vibrant and supportive community-focused environment.
- Project PT+ Employee Benefits Package (including FREE holiday camps for staff).
- Professional development and growth opportunities.
- Contribution to a meaningful mission promoting health and well-being.
Equal Opportunities Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.
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