Head of Operations and People

4 weeks ago

Oxford, Oxfordshire, United Kingdom Love Recruitment Ltd Full time
Job Description

Head of Operations & People in Oxford - The Project PT

£40,000 - £45,000 per annum (full and part time employment available - FT 35 hours per week and PT 20+ hours per week and pro rata salary)

Competitive benefits and bonus also on offer with this exciting new role

About The Project PT

The Project PT is more than just a fitness business; it's a community-driven movement dedicated to promoting health, well-being, and positive lifestyle changes. Our mission goes beyond physical fitness to encompass mental well-being, empowerment, and support for individuals at every stage of their fitness journey.

The Project PT is on a mission to create change in the fitness industry, with our core values in mind of Kindness, Inclusivity, Community, and Impact. We are looking for people who are hungry for this change, to build a different business model.

Our Core Values:

At The Project PT, our core values emerged authentically from within our team. After several years of operation, we asked our team members to identify the words that they felt best represented our values. Everyone completed an anonymous form and the stand out words were Kindness, Inclusivity, Community, and Impact. These values reflect the essence of who we are and guide everything we do.

Kindness: We prioritise compassion and empathy in all our interactions, whilst understanding the complexity of being kind.

Inclusivity: We strive to create a welcoming and diverse environment for everyone; young people, team members and our members.

Community: We believe in the power of coming together and supporting one another.

Impact: We are committed to making a meaningful difference in the lives of others.

Note from the owners

Myself and Alexa started The Project PT out of a desire to support the 85% of people not using a gym, the 70% of people who didn't enjoy PE at school, the 1⁄2 million children NEET in the UK and work alongside people who wished to make a true impact. We want The Project PT to be a leader in the industry, not just for our customers but for the people we work alongside. Our version of success is measured by the impact we can have, not the figures on our P&L. If our core values resonate with you, please apply.

Role Overview

We are seeking a dynamic and experienced Head of Operations and People to join our team in Oxford. This pivotal role will involve overseeing the day-to-day operations of The Project PT, ensuring smooth and efficient business processes, and directly supporting the owners in achieving strategic objectives. The ideal candidate will be a proactive leader with a strong operational background, excellent organisational skills, a passion for fostering a positive and productive work environment and a desire to create change in the fitness industry.

Key Responsibilities

  • Operational Management: Oversee daily operations in our gyms, holiday camps and social impact to ensure the business runs efficiently and effectively.
  • Team Leadership: Manage and support a team of managers and coaches, fostering a work culture that incorporates kindness, inclusivity, community and impact.
  • Strategic Planning: Collaborate with the owners to develop and implement operational strategies aligned with the company's mission and goals.
  • Customer Experience: Ensure a consistently high level of customer service and satisfaction, addressing client feedback and implementing improvements as needed.
  • Financial Oversight: Monitor and manage budgets, expenses, and financial performance, providing regular reports to the owners.
  • Process Improvement: Identify opportunities for process enhancements and operational efficiencies, implementing best practices across all areas of the business.
  • Compliance and Safety: Ensure compliance with all relevant health and safety regulations, maintaining a safe and welcoming environment for both staff and clients.
  • Project Management: Lead and manage special projects, initiatives, and events that support the company's growth and community engagement.

Qualifications

  • Experience: Minimum of 5 years in an operational management role, you could be coming from a background in the fitness, health or wellness industries, but we would also welcome applications from a range of sectors including hospitality and lifestyle
  • Leadership Skills: Proven ability to lead, motivate, and develop a team, with strong interpersonal and communication skills.
  • Organisational Skills: Exceptional organisational and multitasking abilities, with a keen eye for detail.
  • Financial Acumen: Solid understanding of financial management, budgeting, and reporting.
  • Problem-Solving: Strong problem-solving skills with the ability to think strategically, with initiative and make sound decisions.
  • Customer Focus: Dedication to providing excellent customer service and enhancing the client experience.
  • Passion for Health and Fitness: A genuine interest in health, fitness, and well-being, aligning with The Project PT's mission and core values.
  • Flexibility: This role can require shift work and studio cover and getting stuck in where required to

Benefits

  • Competitive salary between £40,000 - £45,000 per annum.
  • 20% Bonus, based on EBITDA.
  • Opportunity to work in a vibrant and supportive community-focused environment.
  • Project PT+ Employee Benefits Package (including FREE holiday camps for staff)
  • Professional development and growth opportunities.
  • Contribution to a meaningful mission promoting health and well-being.

The Project PT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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