Technical Support Specialist
5 days ago
Our client, a respected organization operating out of Oxford, is seeking a skilled Technical Support Analyst to join their busy and welcoming IT department.
This role involves working with a diverse set of hardware and software technologies, providing support to users, and delivering hardware and software projects. The ideal candidate will have experience in a role that requires logical and methodical thinking to achieve goals and/or design solutions, possibly in a software and/or hardware environment.
Key Responsibilities:- Provide telephone, hands-on, and remote support for the entire IT Infrastructure.
- Monitor and manage systems and processes used to protect the IT Infrastructure.
- Manage IT projects and deliver results.
- Document process maps, project plans, and technical and user documentation.
- Assist the Head of IT with various duties.
- Travel between offices as required.
This role is perfect for someone with at least 5 years of technical experience looking to take the next step in an organization where they can make a significant impact and gain extensive exposure to a wide range of technologies. The ideal candidate will have skills in Desktop and Server Hardware, Hyper-V, Windows 10/11, MS Active Directory, MS Server 2022, MS365 Suite, MS Exchange, Office, and SQL Server, as well as PowerShell Scripting.
Excellent communication skills, drive, and customer-facing abilities are essential for this role. This is not a hybrid or remote position.
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