Contact Centre Ambassador

1 week ago


Glasgow, Glasgow City, United Kingdom Sky Full time
About the Role
Sky is looking for an experienced Sales Advisor to join our Glasgow contact centre team. As a key member of our customer retention team, you'll play a critical role in engaging with customers, understanding their needs, and providing tailored solutions to retain them as customers.

Responsibilities
Some of your key responsibilities will include:
  • Handling inbound calls from existing customers considering cancelling their Sky subscription
  • Engaging with customers to understand their needs and concerns
  • Providing personalized solutions to retain customers
  • Working within a target-based environment to meet and exceed sales targets
  • Developing and maintaining a deep understanding of our products and services

Benefits and Perks
As a valued member of the Sky team, you'll enjoy a range of benefits, including:
  • A competitive salary of £24,400 per annum
  • Incentives on top – you can earn an extra £4,900 on average by achieving targets
  • Free Sky TV, discounted broadband, and private healthcare via Aviva
  • A comprehensive training program to develop your skills and confidence


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