Contact Centre Ambassador
1 week ago
Sky is looking for an experienced Sales Advisor to join our Glasgow contact centre team. As a key member of our customer retention team, you'll play a critical role in engaging with customers, understanding their needs, and providing tailored solutions to retain them as customers.
Responsibilities
Some of your key responsibilities will include:
- Handling inbound calls from existing customers considering cancelling their Sky subscription
- Engaging with customers to understand their needs and concerns
- Providing personalized solutions to retain customers
- Working within a target-based environment to meet and exceed sales targets
- Developing and maintaining a deep understanding of our products and services
Benefits and Perks
As a valued member of the Sky team, you'll enjoy a range of benefits, including:
- A competitive salary of £24,400 per annum
- Incentives on top – you can earn an extra £4,900 on average by achieving targets
- Free Sky TV, discounted broadband, and private healthcare via Aviva
- A comprehensive training program to develop your skills and confidence
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