Contact Centre Team Member
7 days ago
**Job Summary:**
This is a full-time position that involves making outbound calls to discuss consultations, benefits, and options with patients, with the ultimate goal of booking them in for treatment. To succeed in this role, you must be comfortable working to targets, resilient, and have a caring and empathetic nature.
Responsibilities and Requirements:
- Making contact with patients who have recently attended an initial consultation
- Promoting the lifestyle and clinical benefits of our treatments
- Managing the patient pipeline
- Providing an exceptional after-sales service
Requirements:
- German language skills to fluent level
- Excellent written and spoken English
- Achievement within outbound sales
- Proven track record in overachieving KPIs
- Ability to converse and relate to a wide range of people
- Excellent communication skills with empathy and understanding
- Ability to deliver first-class customer service
- Strong IT skills – database, word/excel, and email
What We Offer:
- Salary: £23,795 per annum (plus uncapped bonus)
- Free or discounted optical products/procedures
- On-site subsidised restaurant
- Career progression opportunities
- Modern working environment with superb technology support
- First-class training in our product range
Benefits:
- Flexible working hours between 9am and 9pm (Mon-Fri) with no weekend working
- A 40-hour workweek with plenty of notice for planning outside work
- Opportunities for career advancement and professional growth
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