Contact Centre Team Lead

3 days ago


Glasgow, Glasgow City, United Kingdom Optical Express Full time
About the Role

As a seasoned contact centre professional, you will lead a team of customer service representatives to deliver exceptional experiences for our patients.

We are seeking an experienced leader with a passion for delivering outstanding service and driving team performance. Your expertise in managing multiple teams, developing staff skills, and improving process efficiency will be invaluable in this role.

Your primary focus will be on ensuring seamless communication between our teams and customers, while maintaining high standards of professionalism and courtesy at all times.



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