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Customer Experience Manager

2 months ago

Bristol, Bristol, United Kingdom Starbucks - Cobra Coffee Full time
{"title": "Customer Experience Manager", "content": "Lead the Way in Customer Experience

As a Customer Experience Manager at Starbucks - Cobra Coffee, you will be responsible for creating a positive and engaging experience for our customers. Your role will involve leading a team of baristas to deliver high-quality service, beverages, and products.

Key Responsibilities:
  • Lead shifts and coach your team to create a positive learning environment
  • Champion our mission and values to create a unique customer experience
  • Work with the store leadership team to guide great shifts and inspire the Starbucks Experience
  • Cascade and roll out new initiatives to drive business results
  • Support the growth of your partners through performance and development
What We Offer:
  • 28 days holiday a year (including Bank Holidays)
  • Free drinks and discounted food when you're on shift
  • A free bag of coffee each month and 30% partner discounts on food, beverages, and merchandise
  • Life insurance and comprehensive training
  • Career progression opportunities

We are looking for a motivated and customer-focused individual to join our team. If you have previous experience of leading a team in a customer-facing role, we would love to hear from you.

", "lang_code": "en-US"}