Customer Experience Trainer

2 months ago


Bristol, Bristol, United Kingdom Bromford Full time

About the Role:

Bromford is seeking a skilled Customer Trainer to join our team. As a Customer Trainer, you will play a key role in creating and delivering innovative learning solutions that meet the needs of our business and customers.

Key Responsibilities:

  • Design and deliver customer-focused training interventions that meet the needs of our business and customers.
  • Collaborate with colleagues across the business to ensure that our training is relevant and impactful.
  • Manage our learning management system to maintain accurate records.
  • Actively engage with customers and customer-facing teams to stay attuned to their needs.
  • Travel between our four main sites to deliver training as and when required.

Requirements:

  • Experience in housing and managing tenancies, with a solid understanding of related policies and systems.
  • Proven ability to deliver and facilitate learning interventions with a customer focus.
  • CIH Level 3 qualification is required; CIH Level 4 is desirable or should be pursued soon after starting.
  • Proficiency with mobile devices, presentation platforms, and Bromford systems.
  • Strong written and verbal communication skills.
  • Flexibility in working hours.

About Us:

Bromford is a leading provider of housing and support services. We are committed to providing brilliant learning experiences for our colleagues and customers.



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