Customer Experience Trainer
2 months ago
About the Role:
Bromford is seeking a skilled Customer Trainer to join our team. As a Customer Trainer, you will play a key role in creating and delivering innovative learning solutions that meet the needs of our business and customers.
Key Responsibilities:
- Design and deliver customer-focused training interventions that meet the needs of our business and customers.
- Collaborate with colleagues across the business to ensure that our training is relevant and impactful.
- Manage our learning management system to maintain accurate records.
- Actively engage with customers and customer-facing teams to stay attuned to their needs.
- Travel between our four main sites to deliver training as and when required.
Requirements:
- Experience in housing and managing tenancies, with a solid understanding of related policies and systems.
- Proven ability to deliver and facilitate learning interventions with a customer focus.
- CIH Level 3 qualification is required; CIH Level 4 is desirable or should be pursued soon after starting.
- Proficiency with mobile devices, presentation platforms, and Bromford systems.
- Strong written and verbal communication skills.
- Flexibility in working hours.
About Us:
Bromford is a leading provider of housing and support services. We are committed to providing brilliant learning experiences for our colleagues and customers.
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