Customer Experience Manager

4 weeks ago


Bristol, Bristol, United Kingdom Sainsbury's Supermarkets Ltd Full time

As a Customer Experience Manager at Sainsbury's Supermarkets Ltd, you will be responsible for delivering exceptional customer experiences across our stores. Your role will involve leading a team of colleagues to ensure that every customer interaction is positive and memorable.

Key responsibilities include:

  • Developing and implementing customer experience strategies to drive sales and customer loyalty
  • Leading a team of colleagues to deliver excellent customer service
  • Collaborating with other departments to ensure seamless customer experiences
  • Analyzing customer feedback and data to inform business decisions

We offer a range of benefits, including:

  • Discount card – 10% discount off on your shopping at Sainsbury's, Argos, Tu, and Habitat after four weeks
  • Free food and hot drinks provided for Colleagues in all our stores
  • Generous holiday entitlement, maternity and paternity leave
  • Pension – we'll match 4-7% of your pension contributions
  • Sainsbury's share scheme – build up an investment at discounted rates
  • Wellbeing support – access to emotional support, counselling, legal and financial advice
  • Colleague networks – link with like-minded people to help fulfil your potential
  • Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI
  • Special offers on gym memberships, restaurants, holidays, retail vouchers, and more


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