Customer Experience Manager

4 weeks ago


Bristol, Bristol, United Kingdom Sainsbury's Supermarkets Ltd Full time
About the Role

We are seeking a highly motivated and experienced Customer Experience Manager to join our team at Sainsbury's Supermarkets Ltd. As a key member of our in-store management team, you will be responsible for delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Lead and manage a medium to large in-store team, ensuring seamless operational execution and excellent customer service.
  • Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
  • Collaborate with the Lead Customer Experience Manager to achieve business objectives and drive sales growth.
  • Provide coaching and development opportunities to team members, promoting a culture of excellence and continuous improvement.
  • Work closely with other Customer Experience Managers to share best practices and drive consistency across the business.
What We Offer
  • A competitive salary and benefits package, including a generous holiday entitlement and pension scheme.
  • Opportunities for career development and progression within the business.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • Access to exclusive discounts and perks, including a 10% discount on Sainsbury's shopping and a free food and hot drinks provision.
Requirements
  • Proven experience in a customer-facing role, with a strong track record of delivering exceptional customer experiences.
  • Excellent leadership and management skills, with the ability to motivate and develop a team.
  • Strong communication and interpersonal skills, with the ability to build relationships with colleagues and customers.
  • Ability to work in a fast-paced environment, with a focus on delivering results and driving business growth.


  • Bristol, Bristol, United Kingdom Sainsbury's Full time

    About the RoleWe're seeking a talented Customer Experience Manager to join our team at Sainsbury's. As a key member of our store management team, you'll be responsible for delivering exceptional customer experiences across all aspects of our business.As a Customer Experience Manager, you'll be the face of our store, leading a team of customer-facing...


  • Bristol, Bristol, United Kingdom Sainsbury's Full time

    About the RoleWe're looking for a skilled Customer Experience Manager to join our team at Sainsbury's. As a key member of our in-store management team, you'll be responsible for delivering exceptional customer experiences across our stores.Your Key ResponsibilitiesSupport the Lead Customer Experience Manager in driving improved customer and retail outcomes...


  • Bristol, Bristol, United Kingdom Sainsbury's Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Experience Manager to join our team at Sainsbury's. As a key member of our in-store management team, you will be responsible for delivering exceptional customer service and leading a team of colleagues to achieve outstanding results.Key Responsibilities:Lead and manage a team of...


  • Bristol, Bristol, United Kingdom Sainsbury's Supermarkets Ltd Full time

    As a Customer Experience Manager at Sainsbury's Supermarkets Ltd, you will be responsible for delivering exceptional customer experiences across our stores. Your role will involve leading a team of colleagues to ensure that every customer interaction is positive and memorable.Key responsibilities include:Developing and implementing customer experience...


  • Bristol, Bristol, United Kingdom Computershare Full time

    As the Client Service Delivery Team Lead at Computershare, you will play a key role in managing a high-performing team that is the main point of liaison for allocated clients' work and projects. Working closely with the management team, you will review service concerns and internal incidents to ensure the team is working efficiently and effectively,...


  • Bristol, Bristol, United Kingdom Revival Drinks Limited Full time

    Retention Marketing ManagerRevival Drinks Limited is growing rapidly, trading in the UK, EU, and UAE. We've transitioned to an in-house model, offering a unique opportunity for a senior marketing appointment. As our first retention-focused hire, you'll champion our customers' post-purchase journey, utilizing email marketing to drive KPIs.We rely...


  • Bristol, Bristol, United Kingdom Monki Full time

    About the Role:We are seeking a skilled Customer Experience Specialist to join our team at Monki. The ideal candidate will have a passion for delivering exceptional customer service and a strong understanding of retail operations.Key Responsibilities:Support Store Operations: Assist in the management of store operations, including opening and closing...


  • Bristol, Bristol, United Kingdom Bromford Full time

    About the Role:Bromford is seeking a skilled Customer Trainer to join our team. As a Customer Trainer, you will play a key role in creating and delivering innovative learning solutions that meet the needs of our business and customers.Key Responsibilities:Design and deliver customer-focused training interventions that meet the needs of our business and...


  • Bristol, Bristol, United Kingdom Nuffield Health Full time

    Nuffield Health Bristol Hospital is seeking a Customer Services Advisor to join our team. This role is a fantastic opportunity for someone who is passionate about delivering exceptional customer experiences and driving sales.As a Customer Services Advisor, you will be responsible for handling enquiries and general queries, assisting with financial...


  • Bristol, Bristol, United Kingdom Triodos UK Full time

    About Triodos UKTriodos Bank is an award-winning organisation and one of Europe's leading sustainable banks. Our mission is to make money work for positive social, environmental, and cultural change.We offer a wide range of banking services for people who want to use their money consciously – from current accounts through to investments and savings. We...


  • Bristol, Bristol, United Kingdom Avery Healthcare Full time

    About Avery HealthcareWe believe that every interaction with our residents and their families should be a positive one. As a Customer Service Advisor at Avery Healthcare, you will be the first point of contact for many individuals and will play a vital role in creating a warm and welcoming atmosphere in our care homes.About the RoleAs a Customer Service...


  • Bristol, Bristol, United Kingdom OCS Group Full time

    As a Customer Experience Ambassador at OCS Group, you will play a pivotal role in shaping a culture of diversity and inclusion, supported by a great team of people where a healthy respect for each other inspires you to bring your best to work.Our Guest Services team at Cribbs is comprised of likeminded individuals who are passionate about enriching customer...


  • Bristol, Bristol, United Kingdom OCS Group Full time

    At OCS Group, we're committed to delivering exceptional customer experiences that exceed our guests' expectations.As a Guest Services Host, you'll play a vital role in creating a welcoming and inclusive environment for all our visitors.Your key responsibilities will include:Ensuring an inclusive and welcoming environment for all our guests.Actively engaging...


  • Bristol, Bristol, United Kingdom OCS Group Full time

    Immerse yourself in a culture of diversity and inclusion, where a collaborative team environment inspires you to excel.As a valued member of the Guest Services team at Cribbs, you will play a pivotal role in delivering exceptional customer experiences.Our team operates on a 7 on 3 off, 7 on 4 off, and 8.5 hour shifts/8hr shifts dependent on the rota, with a...


  • Bristol, Bristol, United Kingdom Trulieve Full time

    ROLE SUMMARYThe Dispensary Associate provides exceptional customer service and educates customers on cannabis products. This role requires knowledge of products and their effects, as well as strong communication skills.KEY RESPONSIBILITIESProvide customer service to customers, guests, and coworkersProvide empathy and compassion to patientsAssist Assistant...


  • Bristol, Bristol, United Kingdom OCS Group Full time

    Immerse yourself in a culture of diversity and inclusion, where a great team of people supports you to bring your best to work.As a valued member of the Guest Services team at Cribbs, you will be part of a team of like-minded individuals who strive to enrich every customer experience.You will work a variety of shifts, including 7 on 3 off, 7 on 4 off, and...


  • Bristol, Bristol, United Kingdom Motability Operations Full time

    Are you passionate about delivering exceptional customer experiences and making a positive impact? Do you want a career that empowers you to make a difference? As a Customer Experience Specialist at Motability Operations, you'll have the opportunity to work in a unique and dynamic environment where you'll be trusted to make decisions for customers, with no...


  • Bristol, Bristol, United Kingdom Foot Locker Full time

    Job SummaryWe are seeking a highly motivated and experienced Customer Experience Leader to join our team at Foot Locker. As a key member of our store leadership team, you will be responsible for driving sales and delivering exceptional customer service.Key ResponsibilitiesCoach and motivate your team to drive sales and deliver exceptional customer...


  • Bristol, Bristol, United Kingdom Laka Full time

    About the RoleWe're seeking a highly empathetic and technically savvy individual to join our Customer Experience team at Laka. As a key member of our CX team, you'll be the first point of contact for our customers and partners, providing exceptional support and guidance on all things cycling insurance.Our ideal candidate is passionate about cycling, has a...


  • Bristol, Bristol, United Kingdom Pelican Business Services Full time

    At Pelican Business Services, we're passionate about delivering exceptional customer experiences. If you're looking for a role that combines strong communication skills with a genuine interest in helping others, we'd love to hear from you.This Customer Relations Advisor position is perfect for someone who thrives in a fast-paced environment and is committed...