Front Desk Coordinator

17 hours ago


Winchester, Hampshire, United Kingdom The Cinnamon Care Collection Full time

About This Role

We are seeking a Front Desk Coordinator to join our team at Wellington Vale, a luxury nursing, residential and dementia care home in Waterlooville, Hampshire.

Job Summary

This part-time role involves providing exceptional customer service as the first point of contact at the home. The successful candidate will have strong IT skills and attention to detail, with previous experience in administration or a related field.

Main Responsibilities:

  1. Welcome and greet visitors to the home in a professional and courteous way.
  2. Answer the telephone and respond to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
  3. Provide additional administration support to the Home Administrator.
  4. Assist with recruitment tasks, sifting CVs, chasing references, and verifying ID documents.
  5. Maintain the general tidiness of the reception area.

Requirements

  • Excellent customer service skills.
  • IT literacy - competent with the use of systems.
  • Previous telephone experience.
  • Professional telephone manner.
  • Knowledge of general administration.
  • Good communication skills.
  • Neat and well presented.
  • Excellent written and verbal English.

Salary and Benefits

The salary for this role is £11.91 per hour, plus company benefits. As a valued member of our team, you will also receive a competitive salary package and opportunities for career development.



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