Customer Support Coordinator

1 month ago


Aldershot, United Kingdom Faith Recruitment Full time
Customer Support Administrator

Our client is seeking an experienced and dedicated Customer Support Administrator to join their close-knit team. The ideal candidate will have excellent communication skills, both verbal and written, and at least 1 year of office-based customer service experience.

Key Responsibilities:
  • Provide outstanding customer service to new and existing customers via phone and email.
  • Be responsible for customer ticket queue alongside team members, ensuring timely actioning.
  • Deal with online quotations and orders, inputting them onto the system.
  • Share knowledge of products with customers, providing support and advice.
  • Work alongside the customer service manager to deliver excellent service.
  • Troubleshoot and show empathy with any delivery issues.
  • Assist the team with administrative duties.
Requirements:
  • Excellent communication skills.
  • 1+ years of office-based customer service experience.
  • Ability to work well under pressure.
  • Great attention to detail.

In return, our client offers a great working environment, onsite parking, and Monday to Friday office-based working hours.



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