Customer Logistics Executive
1 month ago
Key Responsibilities:
Sales Order Management: Creating and managing sales orders, processing delivery notes, and completing order reviews.
Shipment & Invoicing: Raising proformas for direct shipments, handling invoicing tasks, and providing necessary documentation for direct shipments.
Tracking & Reporting: Updating open order books, delivery note trackers, and managing customer backlogs.
Transport Coordination: Booking transport in customer portals and arranging premium freight as needed.
Warehouse Liaison: Collaborating with warehouses in Rotterdam, Morocco, and the UK to ensure smooth operations.
Shipping Documentation: Creating ASNs and preparing shipping documentation as required.
Customer Support: Providing comprehensive customer support via email, phone, and online meetings, and coordinating customer requirements through weekly meetings.
Issue Resolution: Assisting the Quality Control (QC) team with resolving customer complaints and logistic quality issues.
Process Involvement: Raising requests for CDRs, attending New Product Introduction (NPI) handover meetings, and maintaining DN trackers and open order books.
Master Data Management: Ensuring proper master data maintenance and continuous process updates.Job Requirements:
Proven experience as a logistics controller or similar role within the procurement supply chain sector.
Strong proficiency in order management and transport coordination.
Exceptional customer support skills, including the ability to resolve issues and complaints effectively.
Excellent organisational and administrative abilities.
Strong communication skills for liaising with internal and external stakeholders.
Competence in managing data, tracking systems, and maintaining records accurately.Benefits:
25 days holiday + public holidays, plus an additional 3 days during the New Year.
Life Assurance (x4 salary).
Private Medical Insurance.
Childcare Vouchers.
Corporate Eyecare.
Free onsite parking.
Flexible working hours.If you are an experienced logistics professional seeking a new challenge, we encourage you to apply and join a dynamic team where you can contribute to the efficiency and success of global logistics operations
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