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Logistics Coordinator

1 month ago


Aldershot, Hampshire, United Kingdom Barclay Meade Full time
Job Summary:

As a Logistics Coordinator at Barclay Meade, you will play a crucial role in ensuring the smooth management of customer orders and transportation coordination. This permanent position requires a strong proficiency in order management and transport coordination, as well as exceptional customer support skills.

Key Responsibilities:

Sales Order Management: Create and manage sales orders, process delivery notes, and complete order reviews.
Shipment & Invoicing: Raise proformas for direct shipments, handle invoicing tasks, and provide necessary documentation for direct shipments.
Tracking & Reporting: Update open order books, delivery note trackers, and manage customer backlogs.
Transport Coordination: Book transport in customer portals and arrange premium freight as needed.
Warehouse Liaison: Collaborate with warehouses in Rotterdam, Morocco, and the UK to ensure smooth operations.
Shipping Documentation: Create ASNs and prepare shipping documentation as required.
Customer Support: Provide comprehensive customer support via email, phone, and online meetings, and coordinate customer requirements through weekly meetings.
Issue Resolution: Assist the Quality Control (QC) team with resolving customer complaints and logistic quality issues.
Process Involvement: Raise requests for CDRs, attend New Product Introduction (NPI) handover meetings, and maintain DN trackers and open order books.
Master Data Management: Ensure proper master data maintenance and continuous process updates.

Requirements:

Proven experience as a logistics controller or similar role within the procurement supply chain sector.
Strong proficiency in order management and transport coordination.
Exceptional customer support skills, including the ability to resolve issues and complaints effectively.
Excellent organisational and administrative abilities.
Strong communication skills for liaising with internal and external stakeholders.
Competence in managing data, tracking systems, and maintaining records accurately.

Benefits:

25 days holiday + public holidays, plus an additional 3 days during the New Year.
Life Assurance (x4 salary).
Private Medical Insurance.
Childcare Vouchers.
Corporate Eyecare.
Free onsite parking.
Flexible working hours.