Customer Support Specialist

1 month ago


Aldershot, Hampshire, United Kingdom fish4.co - Jobboard Full time

Customer Support Specialist

We're seeking a talented Customer Support Specialist to join our team. As a key member of our customer-facing team, you'll be responsible for providing exceptional support to our customers, ensuring their queries are resolved efficiently and effectively.

Key Responsibilities:

  • Customer Support: Respond to customer inquiries via phone, email, and chat, providing timely and accurate solutions to their queries.
  • Issue Resolution: Investigate and resolve customer complaints in a professional and courteous manner.
  • Process Improvement: Collaborate with the team to identify areas for process improvement and implement changes to enhance customer satisfaction.

What You'll Experience:

  • Competitive Compensation: Enjoy a competitive salary, ranging from GBP23,000 to GBP28,000 per annum, tailored to your experience.
  • Work-Life Balance: Our commitment to your well-being includes a Monday to Friday schedule, ensuring a balance between work and personal life.
  • Comprehensive Benefits: As a valued member of our team, you'll receive a company pension, 23 days of holidays plus bank holidays, an additional day off on your birthday, Perkbox membership, and a structured profit share bonus.
  • Continuous Growth: We invest in your future through ongoing personal development and training, empowering you to excel in your role and beyond.
  • Opportunity for Impact: Be the face of our company, offering exceptional service to our cherished customers.

Why Choose Us:

  • Competitive Benefits: We offer competitive benefits and prioritise work-life balance.
  • Common Purpose: Join a company dedicated to working together towards a common goal, building a strong foundation for team success.
  • Supportive Culture: Be part of a hardworking, loyal, friendly, and fun team that supports and encourages personal growth, helping you become an expert in your field.


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