Technical Field Support Specialist
4 weeks ago
Job Title: Technical Field Support Specialist
We are seeking a skilled Technical Field Support Specialist to join our team at GBA5 EntServ UK Limited. As a Technical Field Support Specialist, you will be responsible for providing technical support to our customers in the field.
Key Responsibilities:
- Device and connectivity troubleshooting
- Device imaging and configuring
- Device swap outs and connectivity cabling, Wi-Fi
- Device installs, moves, decommissions
- Device stock control and asset management
- Proactive maintenance, user familiarisation and guidance
- Cable management
- Smart hands and eyes
- Liaison with other support teams
Requirements:
- Previous experience in a similar role
- Familiarity with Point of Sale devices
- Familiarity with Cielo and Microsoft tablets, Lenovo / Dell Desktops and Laptops, KVM switches, Routers
- Knowledge of Windows operating system and associated technologies
- Knowledge of peripherals and their maintenance – printers, scanners
- Be SLA focused and familiar with call management products
- Familiarity with support procedures, scripts, and processes
- Proven troubleshooting skills
- Awareness of Payment Card Industry (PCI) compliance would be desirable
- Ability to gain base level security clearance – BPSS
- Valid UK Driver's License - Vehicle supplied
About the Role:
This is a field-based role supporting Post Office Branch hardware break-fix/swap activities across a specific geographical area. Work activities will be assigned daily to engineers by a Central Dispatch Team based on criticality, service level & location, with engineers being responsible for punctual attendance at the allocated Branch locations for incident resolution within agreed service levels.
What We Offer:
We believe that hiring a diverse team is crucial to our success and our recruiting decisions are based on your skills and experience as an individual. We actively encourage consistent growth on our journey towards a culture of inclusion and recognise that the people we employ are vital to providing a great customer experience. As such, we have a variety of training, support, and tools available to aid in your continual personal and professional development.
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