Technical Field Support Specialist

7 days ago

Aldershot, Hampshire, United Kingdom GBA5 EntServ UK Limited Full time

Job Title: Technical Field Support Specialist

We are seeking a skilled Technical Field Support Specialist to join our team at GBA5 EntServ UK Limited. As a Technical Field Support Specialist, you will be responsible for providing technical support to our customers in the field.

Key Responsibilities:

  • Device and connectivity troubleshooting
  • Device imaging and configuring
  • Device swap outs and connectivity cabling, Wi-Fi
  • Device installs, moves, decommissions
  • Device stock control and asset management
  • Proactive maintenance, user familiarisation and guidance
  • Cable management
  • Smart hands and eyes
  • Liaison with other support teams

Requirements:

  • Previous experience in a similar role
  • Familiarity with Point of Sale devices
  • Familiarity with Cielo and Microsoft tablets, Lenovo / Dell Desktops and Laptops, KVM switches, Routers
  • Knowledge of Windows operating system and associated technologies
  • Knowledge of peripherals and their maintenance – printers, scanners
  • Be SLA focused and familiar with call management products
  • Familiarity with support procedures, scripts, and processes
  • Proven troubleshooting skills
  • Awareness of Payment Card Industry (PCI) compliance would be desirable
  • Ability to gain base level security clearance – BPSS
  • Valid UK Driver's License - Vehicle supplied

About the Role:

This is a field-based role supporting Post Office Branch hardware break-fix/swap activities across a specific geographical area. Work activities will be assigned daily to engineers by a Central Dispatch Team based on criticality, service level & location, with engineers being responsible for punctual attendance at the allocated Branch locations for incident resolution within agreed service levels.

What We Offer:

We believe that hiring a diverse team is crucial to our success and our recruiting decisions are based on your skills and experience as an individual. We actively encourage consistent growth on our journey towards a culture of inclusion and recognise that the people we employ are vital to providing a great customer experience. As such, we have a variety of training, support, and tools available to aid in your continual personal and professional development.

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