IT Support Field Engineer Specialist
7 days ago
Job Overview
At GBA5 EntServ UK Limited, we're committed to delivering exceptional services to our clients. Our goal is to provide a secure and reliable environment for our customers, while promoting a healthy work-life balance.
We believe in hiring a diverse team, based on individual skills and experience. We encourage continuous growth and recognition of our employees' contributions to our success.
This role is part of our ongoing effort to drive innovation and modernize our operations. As a Technical Field Engineer, you'll play a crucial part in solving IT issues and collaborating with our teams.
About the Role
We're seeking a customer-focused and enthusiastic Technical Field Engineer with a genuine interest in solving IT issues. The ideal candidate should be technically competent, possess good written and verbal communication skills, and be willing to collaborate with our wider IT support teams.
This field-based role involves supporting Post Office Branch hardware break-fix/swap activities across a specific geographical area. You'll be assigned daily tasks by our Central Dispatch Team, responsible for punctual attendance at allocated Branch locations for incident resolution within agreed service levels.
The successful candidate will require frequent Weekend work on a rota basis and must undergo BPSS clearance. A clean and valid UK Drivers License is essential.
Key Responsibilities
Device and connectivity troubleshooting
Device imaging and configuring
Device swap outs and connectivity cabling, Wi-Fi
Device installs, moves, decommissions.
Device stock control and asset management
Proactive maintenance, user familiarisation and guidance.
Cable management
Smart hands and eyes
Liaison with other support teams
Essential Skills/Experience
Previous experience in a similar role.
Familiarity with Point of Sale devices.
Familiarity with Cielo and Microsoft tablets, Lenovo / Dell Desktops and Laptops, KVM switches, Routers.
Knowledge of Windows operating system and associated technologies
Knowledge of peripherals and their maintenance – printers, scanners.
Be SLA focused and familiar with call management products.
Familiarity with support procedures, scripts, and processes.
Proven troubleshooting skills.
Awareness of Payment Card Industry (PCI) compliance would be desirable.
Ability to gain base level security clearance – BPSS.
Valid UK Driver's License - Vehicle supplied.
Salary Information
Our estimated salary range for this position is £40,000 - £55,000 per annum, depending on your qualifications and experience. This figure reflects the cost of living in the Southampton, Hampshire area, as well as the required skills and qualifications for this role.
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