IT Helpdesk Technician

5 days ago


East Liverpool, Ohio, United Kingdom CV-Library Full time
Technical Service Representative Job Description

We are seeking a skilled Technical Service Representative to join our team at CV-Library. As a key member of our technical support team, you will be responsible for delivering exceptional service to our customers, providing timely and effective resolutions to technical issues, and escalating complex problems to senior support teams when necessary.

About the Job:

  • Provide comprehensive IT support to our business user base, ensuring prompt resolution of technical issues and excellent customer service.
  • Administer Active Directory, VOIP and digital phone systems to ensure seamless functionality and deliver an optimal communication experience for our customers.
  • Troubleshoot and resolve network connectivity issues, manage service & security incidents within a service desk ticketing solution.
  • Engage in production support and drive continuous improvement initiatives to refine team workflows and deliver high-quality solutions consistently.

Requirements and Qualifications:

  • Minimum 1 year working in a support role.
  • Active Directory expertise.
  • Windows 10/11 operating system proficiency.
  • Office 365 skills.
  • VoIP Telephony knowledge.
  • Linux and Mac support abilities.
  • Excellent customer service skills.
  • Anti-malware solution support capabilities.
  • An appropriate qualification would also be beneficial.

Our Offering:

A salary of £25,000 - £28,000 per annum, plus benefits including professional development opportunities and a supportive team environment.



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