Help Desk Support Technician

1 week ago


Liverpool, United Kingdom Senitor Associates Full time

Helpdesk Support Technician - £25K - £28K - Liverpool


My client is looking for a Helpdesk Support Technician to join their technical team. You will act as the primary point of contact for all IT-related issues, security incidents, and service requests within the business. Deliver 1st line support with a strong emphasis on resolving issues at first contact, ensuring excellent service delivery. Handle ticket management, maintain SLAs, and meet KPIs to provide users with timely and efficient support and you will be escalating complex issues to 2nd line or appropriate resolver groups as needed.


Duties include:

  • Offer both deskside and remote IT support to the business user base, ensuring effective resolution of technical issues and providing assistance with IT-related needs.
  • Administering Active Directory
  • Administer and maintain VOIP and digital phone systems, ensuring seamless functionality and delivering an optimal communication experience for customers.
  • Troubleshooting and resolving network connectivity issues
  • Manage service & security incidents within a service desk ticketing solution
  • Engage in production support and drive continuous improvement initiatives to refine team workflows and deliver high-quality solutions consistently.


Critical Competencies:

  • Minimum 1 year working in a support role
  • Active Directory
  • Windows 10 / 11 operating systems
  • Office 365
  • VoIP Telephony
  • Linux and Mac support
  • Excellent customer service skills
  • Anti-malware solution support


An appropriate qualifications would also be a bonus.


This would be a perfect opportunity for someone wanting to progress in the IT industry. The client also offers extensive training packages and excellent progression opportunities.


  • Help Desk Technician

    2 weeks ago


    Liverpool, Liverpool, United Kingdom SearchData Full time

    We are seeking an experienced Help Desk Technician to join our growing team at SearchData in Liverpool. As a Help Desk Technician, you will be the primary point of contact for customers experiencing technical issues.Key Responsibilities:Provide effective first-line support for hardware and software problems via phone, email, or chat.Work closely with...


  • Liverpool, United Kingdom Senitor Associates Ltd Full time

    Helpdesk Support Technician - £25K - £28K - Liverpool My client is looking for a Helpdesk Support Technician to join their technical team. You will act as the primary point of contact for all IT-related issues, security incidents, and service requests within the business. Deliver 1st line support with a strong emphasis on resolving issues at first...


  • Liverpool, United Kingdom CV-Library Full time

    Helpdesk Support Technician - £25K - £28K - Liverpool My client is looking for a Helpdesk Support Technician to join their technical team. You will act as the primary point of contact for all IT-related issues, security incidents, and service requests within the business. Deliver 1st line support with a strong emphasis on resolving issues at...

  • Help Desk Technician

    15 hours ago


    East Liverpool, Ohio, United Kingdom Reed Technology Full time

    Technical Support RoleWe are currently seeking a skilled Help Desk Technician to join our team at Reed Technology.This role offers a competitive daily rate of £150, making it an excellent choice for those looking to progress their careers in IT support.As a Help Desk Technician, you will provide assistance to clients using various software applications....


  • Liverpool, United Kingdom Senitor Associates Full time €25,000 - €28,000

    Helpdesk Support Technician - £25K - £28K - Liverpool My client is looking for a Helpdesk Support Technician to join their technical team. You will act as the primary point of contact for all IT-related issues, security incidents, and service requests within the business. Deliver 1st line support with a strong emphasis on resolving issues at first...


  • Liverpool, United Kingdom Senitor Associates Full time

    Helpdesk Support Technician - £25K - £28K - Liverpool My client is looking for a Helpdesk Support Technician to join their technical team. You will act as the primary point of contact for all IT-related issues, security incidents, and service requests within the business. Deliver 1st line support with a strong emphasis on resolving issues at first...


  • Liverpool, United Kingdom Senitor Associates Full time €25,000 - €28,000

    Helpdesk Support Technician - £25K - £28K - Liverpool My client is looking for a Helpdesk Support Technician to join their technical team. You will act as the primary point of contact for all IT-related issues, security incidents, and service requests within the business. Deliver 1st line support with a strong emphasis on resolving issues at first...


  • Liverpool, United Kingdom Senitor Associates Full time

    Helpdesk Support Technician - £25K - £28K - LiverpoolMy client is looking for a Helpdesk Support Technician to join their technical team. You will act as the primary point of contact for all IT-related issues, security incidents, and service requests within the business. Deliver 1st line support with a strong emphasis on resolving issues at first contact,...


  • Liverpool, United Kingdom Senitor Associates Full time

    Helpdesk Support Technician - £25K - £28K - Liverpool My client is looking for a Helpdesk Support Technician to join their technical team. You will act as the primary point of contact for all IT-related issues, security incidents, and service requests within the business. Deliver 1st line support with a strong emphasis on resolving issues at first...


  • Liverpool, United Kingdom Senitor Associates Full time

    Helpdesk Support Technician - £25K - £28K - LiverpoolMy client is looking for a Helpdesk Support Technician to join their technical team. You will act as the primary point of contact for all IT-related issues, security incidents, and service requests within the business. Deliver 1st line support with a strong emphasis on resolving issues at first contact,...

  • IT Help Desk Analyst

    3 weeks ago


    Liverpool, Liverpool, United Kingdom Evelyn Partners Full time

    Job Title: IT Help Desk AnalystEvelyn Partners, a leading integrated wealth management and professional services group, is seeking a skilled IT Help Desk Analyst to join their team. This role offers an exciting opportunity to provide exceptional technical support and customer service to the company's staff.About Us:We are a dynamic and forward-thinking...


  • Liverpool, Liverpool, United Kingdom Evelyn Partners Full time

    Discover a fulfilling career with Evelyn Partners as a Help Desk Professional.Our company, with over 186 years of experience in wealth management and professional services, offers an award-winning service to our clients. We are driven by core values of Personal, Partnership, and Performance, which enable us to provide exceptional advice and expertise.We are...


  • Liverpool, Liverpool, United Kingdom Theinvestigogroup Full time

    About the OpportunityWe are seeking a talented IT Service Desk Manager to join our team and help us deliver exceptional technical support and customer service to our users. As the IT Service Desk Manager, you will be responsible for overseeing the day-to-day operations of our IT Service Desk team and ensuring that we maintain high-quality standards.This...


  • Liverpool, United Kingdom PPM Recruitment Full time

    SBHELFMSPTLIVPPMM Liverpool, Merseyside Up to £27000 per annum Full-time, Permanent ASAP **Help-Desk/FM Contract Support** My client is a leading provider of tailored and bespoke mechanical & electrical building services engineering maintenance providing a wide range of specialist technical services to a blue-chip client portfolio to include (not...


  • Liverpool, Liverpool, United Kingdom Morrison Data Services Limited Full time

    Job OverviewWe are looking for an experienced Technical Help Desk Expert to provide top-notch support to our clients across the UK. As a member of our IT Analysis Team, you will work closely with business stakeholders, providing analysis, reporting, and support in commercial and operational systems.You will be responsible for maintaining excellent...


  • Liverpool, Liverpool, United Kingdom Henderson Scott Full time

    About the JobWe are seeking a highly motivated Help Desk Operations Manager to join our team at Henderson Scott. As a key member of our technical support team, you will be responsible for leading a team of support engineers, managing client relationships, and ensuring the efficient resolution of all technical issues.Key Responsibilities:Leading and...


  • Liverpool, Liverpool, United Kingdom Ascent People Ltd Full time

    Job Description: Our company, Ascent People Ltd, is committed to delivering high-quality services to our clients, and we need a skilled Senior Service Desk Analyst to help us achieve this goal. As a key member of our IT team, you will play a critical role in ensuring that our organization runs smoothly and efficiently. About the Job: In this challenging and...


  • East Liverpool, Ohio, United Kingdom CV-Library Full time

    Job DescriptionWe are seeking a highly skilled Technical Service Representative to join our team at CV-Library. As a key member of our technical support team, you will be responsible for delivering exceptional service to our customers, providing timely and effective resolutions to technical issues, and escalating complex problems to senior support teams when...


  • Liverpool, Liverpool, United Kingdom Launch Resources Limited Full time

    We are looking for a Technical Service Technician to join our team at Launch Resources Limited. As a key support role, you will be responsible for delivering high-quality technical support to our customers. With a focus on continuous learning and improvement, you will work closely with clients to resolve desktop and network-related issues in a prompt and...

  • 1st Line Technician

    5 days ago


    Liverpool, United Kingdom In Technology Group Full time

    Role: 1st Line Technician Location: Liverpool Salary: up to £27,000 DOE We are currently looking to recruit a 1st Line Technician to join our clients busy service desk in an MSP environment. The successful candidate will be responsible for providing technical assistance to clients via remote networking. This role is suitable for candidates that may have...