Level 3 Helpdesk Technician
3 weeks ago
As part of our fast paced and dynamic Helpdesk team, the role of Helpdesk Technician aims to resolve printing, network and services issues remotely, delivering an efficient and effective customer service to our clients, focussed on exceeding expectations Using remote access software to assist our clients in diagnosing and resolving software related faults and faults relating to print, scan, fax, colour queries, network related issues and software support.
Respond to P1 Outages within the allocated timescales.
Produce Major Incident (MI) reports following P1 incidents.
Act as an escalation point for our Level 2 team, whilst working with our Professional Services teams to solve intricate technical cases.
Mentor Level 2 technicians, providing feedback from their escalations to Level 3 Ensure client satisfaction.
Escalate service requests that cannot be met within agreed service levels.
Timely communication with clients, keeping them informed of incident progress, notifying them of impending changes or agreed outages Contribute to Apogees growing technical knowledge base specifically in the infrastructure and networking space.
Working hours: Monday to Friday, 8:30 AM to 5:30 PM, including a 1-hour lunch break (40 hours per week).
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IT Helpdesk Technician
3 weeks ago
East Liverpool, Ohio, United Kingdom Senitor Associates Ltd Full timeJob Summary:The IT Helpdesk Technician will play a vital role in providing technical support to clients at Senitor Associates Ltd. This is an excellent opportunity for a skilled technician to develop their skills and expertise in a dynamic environment.Key Accountabilities:Respond to client inquiries and provide technical support via phone, email, or...
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IT Helpdesk Analyst
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Helpdesk Support Technician
3 weeks ago
North East, United Kingdom City IT Full timeWelcome to City IT, where innovation meets expertise!We are a leading global electrical wholesaler, dedicated to delivering exceptional customer service and support through our cutting-edge IT solutions.About the Opportunity:We are currently seeking a highly skilled Helpdesk Support Technician to join our IT Service Desk team. As a key member of our Service...
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Pharmacy Technician Level 3 Role
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Automotive Level 3 Vehicle Technician
1 month ago
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Data Analytics and IT Helpdesk Specialist
7 months ago
West Malling, United Kingdom ERA Group Full timeERA Group, a leading global B2B consulting business headquartered in West Malling, Kent, is seeking a skilled individual to join our Global IT Team in the role of Data Analytics and IT Helpdesk Specialist. With over 30 years of successful operation, ERA Group operates as a UK-based franchise organization with a presence in over 60 countries...
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Level 3 Childcare Professional Opportunity
2 weeks ago
East Midlands, United Kingdom Link 3 Recruitment Full timeA dedicated Level 3 Childcare Professional soughtWe are looking for a talented individual to join our team in Market Harborough (LE16), focused on delivering exceptional childcare services.About the Role:Develop and implement engaging educational programs for children aged 0-5 years.Build strong relationships with children, parents, and colleagues to create...
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Vehicle Technician
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Level 3 Early Years Practitioner
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Entry Level Technician
1 week ago
East Harling, United Kingdom ISQ Recruitment Full timeEntry Level Technician Up to £26,000 Basic + Overtime Rates Monday to Friday, Days only. East Harling, Norfolk Great opportunity for a long-term career within the business. We have a fantastic opportunity for an enthusiastic individual to kick start their career and join skilled team as an Entry Level Technician for one of our Clients based at the outskirts...
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Mobile Vehicle Technician
1 month ago
South East England, United Kingdom Octane Recruitment Full time €40,000Mobile Vehicle Technician / Roadside Technician vacancy Location: Bromley area Salary: £31,860 basic Rising to £34,000 OTE £42,500 If your skills, experience, and qualifications match those in this job overview, do not delay your application. Hours: Monday to Friday, 1 in 3 Saturday's. 35-hour contract. Ref: OC18148 We have exciting new...
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HVAC Technician
4 days ago
North East, United Kingdom PDA Search and Selection Ltd Full timeWe are seeking a skilled HVAC Technician to join our team at PDA Search and Selection Ltd. This is an exciting opportunity for a Commercial Gas Engineer with experience in the service and maintenance of heating systems.The estimated salary for this role is £40,000 - £60,000 per annum, depending on experience.Key responsibilities include carrying out PPM...
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Mobile Vehicle Technician
2 months ago
East Anglia, United Kingdom Octane Recruitment Full time €18Mobile Vehicle Technician Location: This position is covering the local and the surrounding area. 50 per hour after successful passing of probation with an exceptional career progression plan to increase your base salary. Any overtime worked is around £26 per hour! Hours: Monday to Friday, 35 hours, with shifts falling between 8am and 5pm, (up to...
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Level 3 Mechanic Expert
1 month ago
North East, United Kingdom Igloo Full timeSearch for a Top-Rated Mechanic at IglooWe are on the hunt for a talented Automotive Level 3 Technician to join our dedicated team. As a member of our team, you will play a key role in ensuring that our customers receive exceptional service and support, with attention to detail and commitment to quality.Vehicle inspections and assessments to identify areas...
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Roadside Technician
2 weeks ago
East Malling, United Kingdom Westbourne Motors Full timeCOMPANY BACKGROUND Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.Westbourne provides class leading breakdown cover across Southern England.Currently a leading provider in the UK market, with ambitious plans to grow, Westbourne prides itself on offering inspirational...
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HVAC Technician
2 months ago
North East, United Kingdom PDA Search and Selection Ltd Full timeJob Title: HVAC TechnicianWe are seeking an experienced HVAC Technician to join our team at PDA Search and Selection Ltd.Salary: £45,000 - £55,000 per annumAbout the RoleThis is a fantastic opportunity for a qualified Commercial Gas / Heating Engineer with experience in multi-site service and maintenance of heating systems.The successful candidate will be...
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Aftercare Helpdesk Coordinator
2 weeks ago
East London, United Kingdom Ballymore Full time**Aftercare Helpdesk Coordinator - Permanent, Canary Wharf** Hours: 40 per week, either 8am - 5pm or 9am - 6pm Monday to Friday **Duties & Responsibilities** - To provide a high level of service to customers at all times. - To coordinate work tasks as scheduled from the Helpdesk system. - To update and chase delegated tasks to ensure progress to SLA’s...
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Master Technicians
3 weeks ago
East Malling, United Kingdom Command Recruitment Full timeMaster Technicians Needed!- Brand New Workshop, New Concept, New Design Really exciting opportunity to get in at Grass Roots level!We are building a Diagnostic /Master Technician Centre (of 4 Staff!)for our forward-thinking & Expanding client, this is a great opportunity to work with like-minded individuals only.We already have a well-oiled Diagnostic Hub...
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Helpdesk Professional
3 weeks ago
East Liverpool, Ohio, United Kingdom Reed Technology Full timeJob DescriptionWe are seeking a highly skilled Helpdesk Professional to join our IT Client Services team at Reed Technology. This is an excellent opportunity for a motivated individual to work on a 3-month contract, with the possibility of extension.About the RoleYou will be based in Liverpool, working remotely with occasional on-site visits required. Your...
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Aftercare Helpdesk Coordinator
7 months ago
East London, United Kingdom Ballymore Full time**Aftercare Helpdesk Coordinator - 12 Month Fixed Term Contract (Canary Wharf)** **Hours**: 40 per week, Monday - Friday (either 8am - 5pm or 9am - 6pm) **Duties & Responsibilities** - To provide a high level of service to customers at all times. - To coordinate work tasks as scheduled from the Helpdesk system. - To update and chase delegated tasks to...