Evening Helpdesk Operator

2 weeks ago


Liverpool, United Kingdom Senitor Associates Full time €25,000 - €28,000

Helpdesk Support Technician - £25K - £28K - Liverpool
My client is looking for a Helpdesk Support Technician to join their technical team. You will act as the primary point of contact for all IT-related issues, security incidents, and service requests within the business. Deliver 1st line support with a strong emphasis on resolving issues at first contact, ensuring excellent service delivery. Handle ticket management, maintain SLAs, and meet KPIs to provide users with timely and efficient support and you will be escalating complex issues to 2nd line or appropriate resolver groups as needed.

Offer both deskside and remote IT support to the business user base, ensuring effective resolution of technical issues and providing assistance with IT-related needs.
Administer and maintain VOIP and digital phone systems, ensuring seamless functionality and delivering an optimal communication experience for customers.
Troubleshooting and resolving network connectivity issues
Manage service & security incidents within a service desk ticketing solution
Engage in production support and drive continuous improvement initiatives to refine team workflows and deliver high-quality solutions consistently.

Minimum 1 year working in a support role
Windows 10 / 11 operating systems
Office 365
Linux and Mac support
Anti-malware solution support

An appropriate qualifications would also be a bonus.

This would be a perfect opportunity for someone wanting to progress in the IT industry. The client also offers extensive training packages and excellent progression opportunities.



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