Helpdesk Technical Support Expert
6 hours ago
We are seeking a highly skilled Helpdesk Technical Support Expert to join our team in Liverpool. The successful candidate will provide exceptional IT support to our users, ensuring seamless functionality and delivering an optimal experience.
The ideal candidate will have a minimum of 1 year of experience working in a support role, with proficiency in Windows 10/11 operating systems, Office 365, Linux, and Mac support. Additionally, they will be familiar with anti-malware solution support. An appropriate qualification would be an added bonus.
This is an excellent opportunity for someone looking to progress in the IT industry, with the client offering extensive training packages and excellent progression opportunities.
Key Responsibilities:
- Deliver high-quality IT support to users
- Handle ticket management and maintain SLAs
- Meet KPIs and deliver excellent service delivery
- Offer both deskside and remote IT support
- Administer and maintain VOIP and digital phone systems
- Troubleshoot and resolve network connectivity issues
- Manage service & security incidents within a service desk ticketing solution
Requirements:
- Minimum 1 year working in a support role
- Proficiency in Windows 10/11 operating systems, Office 365, Linux, and Mac support
- Familiarity with anti-malware solution support
Salary Range: £25,000 - £28,000 per annum.
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