Graduate Application Support Analyst
1 day ago
Company Overview:
We are Ascent People Ltd, a leading provider of application support services. Our team is passionate about delivering exceptional user experiences and providing expert technical solutions.
Salary: £25,000 - £30,000 per annum
Job Description:
Key Responsibilities
- Deliver 3rd line user support for bespoke business applications, working to agreed service level agreements (SLAs).
- Create and maintain knowledge base articles in the helpdesk tool to aid swift resolution of future support requests.
- Collaborate with technical teams and customers to resolve technical issues.
- SQL querying skills.
- Basic JavaScript expressions.
- Log analysis and debugging skills.
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