Application Development Support Expert

1 day ago


Liverpool, Liverpool, United Kingdom Ascent People Ltd Full time
Job Overview

We are seeking a highly motivated and analytical individual to join our team as a Graduate Application Support Analyst.

  • Deliver high-quality support services to our users.
  • Investigate and resolve technical issues.
  • Collaborate with stakeholders to implement changes.
  • Identify opportunities to automate processes within the customer service function.

Responsibilities

  • Provide third-line user support for bespoke business applications.
  • Create and maintain knowledge base articles.
  • Collaborate with technical teams and customers to resolve technical issues.
  • Identify opportunities to automate processes within the customer service function.

Requirements

  • Previous experience in 2nd/3rd line application support role in a LIMS environment.
  • Experience using/supporting LIMS applications.
  • ITIL knowledge (Certification desirable).
  • Educated to degree level (high grade) or above.

What We Offer

  • Competitive salary: £28,000 - £38,000 per annum.
  • Ongoing training and development opportunities.


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