Application Development Support Expert
1 day ago
We are seeking a highly motivated and analytical individual to join our team as a Graduate Application Support Analyst.
- Deliver high-quality support services to our users.
- Investigate and resolve technical issues.
- Collaborate with stakeholders to implement changes.
- Identify opportunities to automate processes within the customer service function.
Responsibilities
- Provide third-line user support for bespoke business applications.
- Create and maintain knowledge base articles.
- Collaborate with technical teams and customers to resolve technical issues.
- Identify opportunities to automate processes within the customer service function.
Requirements
- Previous experience in 2nd/3rd line application support role in a LIMS environment.
- Experience using/supporting LIMS applications.
- ITIL knowledge (Certification desirable).
- Educated to degree level (high grade) or above.
What We Offer
- Competitive salary: £28,000 - £38,000 per annum.
- Ongoing training and development opportunities.
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