Operations Manager
2 weeks ago
Operations Executive - The Ideal Candidate
C&M Travel Recruitment is seeking a highly skilled and experienced Operations Executive to join their education team. The successful candidate will be responsible for providing exceptional service to teachers, supporting them throughout the booking journey and thereafter.
Key Responsibilities:
- Support teachers throughout the booking journey to answer questions and provide information.
- Creation of detailed itineraries, using knowledge to plan the details of the trip.
- Produce accurate documentation, including confirmations, invoices, and checklists.
- Administration of confirmed bookings, ensuring schools are aware of deadlines for information requirements and payment deadlines.
- Liaison with suppliers to ensure all elements of the trip are confirmed as booked.
- Handle booking amendments, cancellations, and update the relevant systems.
- Respond quickly and effectively to all in-resort matters arising, ensuring a satisfactory outcome.
- Provide cover on the emergency phone roster on a rota basis.
Requirements:
- Excellent communication and organizational skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Knowledge of the travel industry and education sector.
- Proven experience in a similar role.
- Strong problem-solving skills and attention to detail.
What We Offer:
- A competitive salary of £26k to £28k depending on experience.
- Hybrid working arrangements.
- A range of fabulous company benefits.
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