Customer Underwriting Specialist

1 month ago


Salford, Salford, United Kingdom Bupa Full time

About the Role

We are seeking a skilled Customer Underwriting Advisor to join our team at Bupa. As a key member of our contact centre, you will play a vital role in providing exceptional customer service and ensuring that our customers receive the best possible health insurance experience.

Key Responsibilities

  • Assess medical reports and liaise with healthcare professionals to establish eligibility for health insurance claims.
  • Review paperwork and ensure all documents are dealt with in a timely and efficient manner.
  • Communicate with customers to gather medical information and provide clear and concise decisions on their claims.
  • Work closely with internal teams to ensure seamless customer service and efficient claims processing.

Requirements

  • Previous experience in a contact centre or customer-facing role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
  • Proficient in using computer systems and software.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career development and growth.
  • A dynamic and supportive work environment.
  • Access to our global wellbeing programme, Viva.

Why Bupa?

We are a health insurer and provider dedicated to making health happen for our customers. Our people are driven by a shared purpose to help people live longer, healthier, happier lives. We are committed to being brave, caring, and responsible in everything we do.



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