Customer Service Resolution Specialist
3 weeks ago
Job Description
We are seeking a highly skilled Customer Service Resolution Specialist to join our team. In this role, you will be responsible for investigating customer complaints and resolving issues in a fair and timely manner.
Key Responsibilities
- Investigate customer complaints and gather evidence to support resolutions
- Communicate with customers to explain resolutions and gather feedback
- Work with internal teams to resolve complex issues and identify areas for improvement
- Develop and implement effective solutions to prevent similar complaints in the future
Requirements
- Proven experience in customer service or complaint handling
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer
- Bupa is a leading health insurer and provider, with a strong commitment to making health happen for our customers
- Competitive salary and benefits package
- Opportunities for career growth and development
- A supportive and inclusive work environment
Why Bupa?
Bupa is a values-driven organization, committed to being brave, caring, and responsible in everything we do. We believe in empowering our people to make a difference and deliver exceptional customer experiences.
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