Customer Service Resolution Specialist

3 weeks ago


Salford, Salford, United Kingdom Bupa Full time

Job Description

We are seeking a highly skilled Customer Service Resolution Specialist to join our team. In this role, you will be responsible for investigating customer complaints and resolving issues in a fair and timely manner.

Key Responsibilities

  • Investigate customer complaints and gather evidence to support resolutions
  • Communicate with customers to explain resolutions and gather feedback
  • Work with internal teams to resolve complex issues and identify areas for improvement
  • Develop and implement effective solutions to prevent similar complaints in the future

Requirements

  • Proven experience in customer service or complaint handling
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

What We Offer

  • Bupa is a leading health insurer and provider, with a strong commitment to making health happen for our customers
  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • A supportive and inclusive work environment

Why Bupa?

Bupa is a values-driven organization, committed to being brave, caring, and responsible in everything we do. We believe in empowering our people to make a difference and deliver exceptional customer experiences.


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